Michael Schaefer
Aurora,CO
Summary
Experienced bus operator with expertise in vehicle inspection and adherence to safety regulations. Proven ability to improve passenger satisfaction through outstanding customer service and clear communication skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Bus Operator
RTD Regional Transportation District
Denver, Colorado
04.2020 - 12.2025
- Operated transit buses along designated routes while ensuring passenger safety.
- Provided outstanding customer service to enhance passenger experience during trips.
- Conducted thorough pre-trip inspections to verify bus safety and functionality.
- Assisted passengers with disabilities, maintaining compliance with accessibility standards.
- Coordinated with dispatch for timely route adjustments and traffic updates.
- Maintained accurate logs documenting daily activities and incidents.
- Performed visual checks of exterior bus condition before departure to ensure safety.
- Stopped buses at designated locations according to schedule, allowing adequate time for loading and unloading.
Information Services Specialist
City Of Littleton, Colorado - Government
Littleton, Colorado
12.2001 - 06.2020
- Managed telecommunications systems and services for large-scale operations.
- Coordinated installation and maintenance of communication equipment and software.
- Analyzed network performance to identify and resolve issues promptly.
- Trained staff on effective use of telecommunications tools and platforms.
- Ensured compliance with industry regulations related to telecommunications services.
- Provided technical support for voice, data, and video communication systems.
- Tested circuits of malfunctioning telecommunication equipment to isolate malfunction sources.
- Trained users on how to use features available within the telecommunications system effectively.
- Routed cables and trunk lines from entry points to specified equipment, following diagrams.
- Maintained records of network configurations and inventory levels of all telecom equipment.
Education
Telecomm
Illinois Bell Telephone
Chicago, IL10-1965
Skills
- Vehicle inspection and safety compliance
- Customer service and relationship management
- Route coordination and dispatch communication
Certification
CDL Class B Drivers License
Timeline
Bus Operator
RTD Regional Transportation District
04.2020 - 12.2025
Information Services Specialist
City Of Littleton, Colorado - Government
12.2001 - 06.2020
Telecomm
Illinois Bell Telephone