Michael Scherffius
Sacramento,Ca
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General manager
The Mediterranean great Greek Grill
05.2023 - 11.2023
- I am responsible for the day-to-day operations, also I have a hospitality manager and a Kitchen manager who I am responsible for developing as well as a 22-person crew
- I am responsible for the overall profit and Loss as well as general ordering, scheduling and forecasting on a weekly basis
- I am also responsible for marketing, and general ideas for increasing business.
Restaurant Manager
Mendocino Farms
01.2022 - 05.2023
- I am responsible to assist the GM with running the day to day and ensuring all standards are in place for FOH and BOH
- Managed a 23-person crew and oversaw the FOH development for customer service and in charge of food safety laws and General SOP
- Assisted in the development of other managers who were training and learning leadership who were new to the food industry and trained 4 very successful candidates who went on to become GM of their own stores.
IKEA Food Production Manager
IKEA West Sacramento
01.2009 - 01.2022
- Production manager for IKEA food, my responsibility in this role is to ensure the daily operations of all the food departments (including Bistro, SFM, Restaurant, and Staff Café)
- I am responsible for food safety at all levels
- I lead a team of 37 talented individuals and am responsible to grow and develop them in their respected roles and I manage a group of 4 Team Leaders to grow and develop the business, who are responsible for running the floor from a day to day
- I am responsible for sales growth, and sales potential and the overall PNL, I handle the yearly forecasting and equipment budget for my areas and the average spending for food orders
- I am also responsible for staff scheduling and ensuring we are meeting any target hours budget
- I am also responsible for the Culture and making food a great place to work, also assist the store management team in developing new managers and leaders throughout he stores
- Also, responsible to assist other food IKEA with good ideas and sales strategies to grow their business
- I am passionate about leadership and helping others grow, I love challenges and doing the impossible and have a upbeat always learning mindset.
Education
High School Diploma -
Visions Education
California 06.2005
Skills
- Business Administration
- Advertising and Marketing
- Distribution Management
- Supply Chain Management
- Staff Supervision
- Project Management
- Business Development
- Operations Oversight
- P&L Management
- Sales Expertise
- Training and Development
- Leadership and Team Building
Accomplishments
- Supervised team of 45 staff members.
- Marketing - Implemented marketing strategies which resulted in 25% growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Reduced loss by 20% through team building and loss retention.
- Achieved 85% employee involvement through effectively helping with Equality and Diversity.
Overall Summary
I am a passionate leader who loves challenges and any opportunity to grow a business and a team. I love working with others and have a positive CAN-DO attitude and am very capable at multitasking at a high level. Also have a license to sell life insurance and am very sales minded. I would love any consideration for opportunity.
References
David Bourassa, Retail Assistant Store Manager, 916-889-0807, Professional Reference David Guzman, Staff Planning Specialist, 510-705-3521, Personal reference
Certification
- Licensed Life insurance agent - 2023
- Food safety Certification Manager - 2023
Timeline
General manager
The Mediterranean great Greek Grill
05.2023 - 11.2023
Restaurant Manager
Mendocino Farms
01.2022 - 05.2023
IKEA Food Production Manager
IKEA West Sacramento
01.2009 - 01.2022
High School Diploma -
Visions Education
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