Michael Schmidt
Customer Service
Phoenix,AZ
Summary
Driven professional with a proven track record at Fry's Marketplace, adept in customer service and money handling. Excelled in enhancing customer satisfaction and sales through strategic promotions and personalized service. Demonstrated strong customer relations and problem-solving skills, contributing to team dynamics and efficiency. Achieved significant improvements in order fulfillment accuracy and timeliness at Walmart.
Overview
19
19
years of professional experience
Work History
Fuel Station Attendant
Fry's Marketplace
Phoenix, AZ
06.2022 - Current
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Provided helpful information to customers regarding fuel types, pricing, vehicle compatibility issues, or station policies as needed.
- Contributed to increased sales by effectively promoting in-store merchandise and special offers to customers.
- Supported positive team dynamics among coworkers through effective communication strategies and problem-solving efforts when conflicts arose.
E-Commerce Personal Shopper
Walmart
Surprise, AZ
01.2006 - 05.2022
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
Education
GED - GED
Metro Tech
Phoenix, AZ06.1998
Skills
Customer service
Languages
Spanish
Limited Working
Timeline
Fuel Station Attendant
Fry's Marketplace
06.2022 - Current
E-Commerce Personal Shopper
Walmart
01.2006 - 05.2022
GED - GED
Metro Tech
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