MICHAEL SCHRADER
Washington,DC
Summary
Dynamic Client Services and Account Management professional with over 8 years of experience in SaaS, UCaaS, and Contact Center solutions. Proven expertise in driving client retention, renewals, and expansion revenue through strategic relationship building. Skilled in advising enterprise clients on innovative AI-driven customer experience strategies while effectively managing the entire customer lifecycle. Committed to delivering exceptional value and fostering long-term partnerships that enhance business growth.
Overview
11
11
years of professional experience
Work History
Client Services Advisor (VCC / AI Focus)
Vonage
United States
01.2022 - Current
- Manage portfolio of Contact Center customers with ownership of retention, renewals, and expansion
- Advise on AI-driven customer experience solutions including automation and analytics
- Drive upsell and cross-sell opportunities within existing accounts
- Lead business reviews and align solutions to customer goals
- Implemented and developed customer service training processes.
Technology Consultant
Association Resource Group
01.2019 - 01.2022
- Designed UCaaS, DaaS, and cybersecurity solutions
- Built relationships with clients and identified growth opportunities
- Advised on cloud technology integration
Account Executive
West Corporation
01.2018 - 01.2019
- Managed pipeline and executed full sales cycle
- Generated new business and built client relationships
- Positioned solutions with clear value propositions
Senior Solutions Cloud Executive
Vonage
01.2015 - 01.2018
- Sold UCaaS and API solutions to business clients
- Managed complex sales cycles
- President’s Club Winner (2016)
Education
B.S. - Strategic Advertising, Psychology
Virginia Commonwealth University
Richmond, VASkills
- Account Management & Retention
- SaaS / UCaaS / CCaaS (Vonage VCC, VBC, VBE)
- AI & Contact Center Solutions
- Customer Lifecycle Management
- Revenue Expansion & Upsell Strategy
- Salesforce CRM
- Executive Communication
Timeline
Client Services Advisor (VCC / AI Focus)
Vonage
01.2022 - Current
Technology Consultant
Association Resource Group
01.2019 - 01.2022
Account Executive
West Corporation
01.2018 - 01.2019
Senior Solutions Cloud Executive
Vonage
01.2015 - 01.2018
B.S. - Strategic Advertising, Psychology
Virginia Commonwealth University