MICHAEL SCIORTINO

Red Lion,PA

Summary

Experienced and dedicated restaurant manager with a proven track record in food service leadership. Seeking a management position at Starbucks to grow in the customer service industry, inspire development within the team, and strive for operational excellence.

Overview

years of professional experience

Certification

Work History

Servant Heart Leader

Mission BBQ

York, PA

02.2025 - Current

Manages daily operations of the restaurant producing an average monthly revenue of $100,000.
Leads, coaches, and teaches a team of 50 people to meet performance and service goals.
Creates and adjusts schedules based on business needs and team members availability.
Handles invoices, payroll, and food and supply costs for seamless operations.
Organizes and fulfills a high volume of catering orders for the business and supports the immediate community.

Restaurant Manager

Firehouse Subs

York, PA

07.2017 - 02.2025

Oversee daily restaurant operations to ensure a seamless customer experience.
Manage staff scheduling, ensuring optimal coverage and employee satisfaction.
Handle ordering and inventory management to meet business needs.
Coordinate catering services, including planning, execution, and client interaction.
Lead, train, and mentor team members to develop skills and foster a collaborative work environment.
Address and resolve customer concerns efficiently, maintaining high satisfaction ratings.

Education

High School Diploma -

Red Lion Area Senior High School

Red Lion, PA

06.2020

Skills

Leadership & Team Development: Delegation, training, mentoring, and fostering team collaboration
Operational Efficiency: Time management, sequencing, scheduling, and multitasking

Customer-Focused: Exceptional customer service skills, friendly, and builds longstanding relationships with regular customers
Problem Solving: Proactive approach to identifying and resolving issues, creates solutions for problems while considering the team