Michael Scott
San Diego,CA
Summary
Team player with a solid record of accomplishments. Consistently upholds safety standards and satisfies customer needs. Works with professionalism and team-oriented approaches to establish a clear workflow and achieve workplace goals. Most of all, friendly and helpful with a prompt nature. Motivates employees to accomplish challenges and objectives.
Overview
7
7
years of professional experience
Work History
Security Site Supervisor
Allied Universal Security Services
05.2022 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Managed team schedules to provide effective security coverage for building needs.
- Advised security team and conducted investigations of significant threats and loss.
- Removed unauthorized persons from facility grounds.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Analyzed incidents alongside management and other security supervisors.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Collaborated with management to develop security policies and procedures.
- Evaluated security staff performance to determine compliance with safety regulations.
Security Operations Center Officer
Allied Universal Security Services
07.2021 - 05.2022
- Supervised grounds, employee entrances, exits and security officers on duty. (when supervisors are not present)
- Investigated incidents and wrote reports.
- Kept team compliant with security protocols and appearance standards.
- Moved around different security stations and vital areas while adjusting workflow to cover changing needs.
- Directed efforts to mitigate threats to personnel, infrastructure and reduce risks.
- Monitored property and investigated areas of suspicion.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments. (Specifically COVID vaccine clinics)
- Identified, implemented and maintained security protocols for company.
- Monitored video surveillance feed and system alerts for suspicious activity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reported irregularities such as fire and safety hazards to maintenance.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored employee activities, confirming compliance with security regulations.
- Identified violators and escorted departing personnel to guard against theft of property.
- Executed security rules and procedures calmly and promptly.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Catering Server
Abbey Catering
07.2021 - 10.2021
- Presented food and beverages with formality and specifications of each event.
- Maintained flexible work schedule including evenings and weekends.
- Served plated dinners with up to 3 courses.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Monitored dietary restrictions and served guests with special needs.
- Packaged condiments for transportation to event locations.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Returned reusable goods and serving equipment for inventory and restock.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Executed synchronized meal service simultaneously serving multiple guests.
- Cleared dishes and glassware quickly following each course.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
Delivery Driver Helper
UPS
11.2020 - 02.2021
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Used handcarts and dollies to transport products to customers.
- Relayed information about delivery changes and new orders.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Mapped out locations using GPS applications.
- Lifted and carried packages weighing up to 50+ pounds.
- Displayed very good communication and customer service skills.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Listened for verbal instruction to determine where materials were to be placed.
Flex Security Officer
Bravo Three
09.2020 - 11.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Protected facility and property guests by regularly circulating premises.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Reported irregularities such as fire and safety hazards to maintenance.
- Secured all doors in office and main buildings.
- Patrolled and monitored premises in company vehicle and by foot.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Shift Supervisor
Securitas
02.2017 - 09.2020
- Answered and resolved customer questions and concerns
- Trained over 5 employees over 2 years in effective work procedures and performance strategies
- Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials
- Utilized security, safety and loss prevention strategies during shifts
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands
- Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with stern guidelines to keep products within tight tolerances
- Established solid working relationships with peers, account managers, presidents and vice presidents through effective communication, interpersonal and social skills
- Resolved customer complaints and reported issues to senior management
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Completed opening and closing duties to facilitate business operations
- Patrolled work areas hourly to inspect operations, identify concerns and implement corrective actions
- Collaborated with team members to improve performance and implement training updates
- Performed minor repair work on access control equipment to keep jobs on task, notifying Inter access department of major machinery failures
- Evaluated, reconfigured and performed small scale and equipment maintenance to support operational goals
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Motivated team members to complete assigned tasks and perform at exceptional levels
- Supervised successful team of 10- 15 officers by conveying project information consistently, quickly resolving issues and delivering constructive feedback
- Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas
- Employed optimal safety practices, including access control and emergency procedures with zero complaints, hazards, incidents or lost-time accidents
Security/Customer Service Officer
Staff Pro
09.2016 - 03.2017
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Provided primary customer support to internal and external customers in fast-paced environment
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Assisted call-in customers with questions and orders
- Promoted company brand and unique offerings through personalized customer service
- Resolved average of 5+ inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume
- Handled at minimum 1 or more customer inquiries each day while maintaining strong productivity and performance targets
Cashier/Food Prep/Cook/Dishwasher/Cleaning Services
Five Guys Burgers And Fries
09.2016 - 12.2016
- Reviewed weekly sales circulars and monitored price changes
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Efficiently processed new orders, completing 30+ daily transactions with remarkable accuracy
- Reviewed and resolved differences between accounting information and cash drawer
- Used cash registers and POS systems to request and record customer orders and compute bills
- Educated customers on promotions to enhance sales
- Worked closely with shift leads to solve problems and handle customer concerns
- Assisted customers with special services, account updates and promotional options
- Answered questions about store policies and concerns to support positive customer experiences
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Maintained organized and clean customer areas by completing daily recovery checklists
- Consistently met up sell goals by highlighting target merchandise with strategic promotional approaches
Bar back
Avensole Winery
01.2016 - 08.2016
- Promoted customer safety by maintaining current list of available ride services for inebriated customers
- Made product recommendations to customers based on preference, food pairings and special promotions
- Verified adequate levels of supplies such as linens and trays and restocked low items
- Backed up cashier staff to process customer orders and payments
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash
- Replenished bar glasses, garnishes and condiments
- Checked identification for each person purchasing alcohol
- Processed over 15+ transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions
- Took food and drinks to bar and table customers
- Monitored customer movements and quickly cleared empty tables for future customers
- Removed trash, spills and trays to keep areas clean and professionally organized
- Filled ice bins 10+ throughout shift and cleaned them 7+ times weekly
- Recognized club members immediately and provided special treatment, including preferred tables
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff
- Restocked condiments and drink station supplies to maintain customer satisfaction
- Monitored different areas of tasting room bar to keep alcohol consumption in designated areas
- Checked patron identification and monitored guests to control service and limit over- intoxication
- Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments
Education
Some College (No Degree) - Sports Medicine
San Diego Mesa College
San Diego, CA2019
High School Diploma -
Temecula Valley High School
Temecula, CA2016
Skills
- Organized
- Multitasking
- Prioritization
- Customer- Oriented
- Security Operation(s)
- Inventory Control and Record Keeping
- Staff Scheduling
- Team Contribution
- Customer Service
- Flexible/Adaptable
- Safety Awareness
- Verbal Communication
- Report Writing and Documentation
- Conflict Resolution
- Interpersonal Communication
- High-End Event Experience
Fitness Fanatic
Consistently working out and staying active whether I'm on my road bike, going for a run or just my annual gym routine.
Timeline
Security Site Supervisor
Allied Universal Security Services
05.2022 - Current
Security Operations Center Officer
Allied Universal Security Services
07.2021 - 05.2022
Catering Server
Abbey Catering
07.2021 - 10.2021
Delivery Driver Helper
UPS
11.2020 - 02.2021
Flex Security Officer
Bravo Three
09.2020 - 11.2020
Shift Supervisor
Securitas
02.2017 - 09.2020
Security/Customer Service Officer
Staff Pro
09.2016 - 03.2017
Cashier/Food Prep/Cook/Dishwasher/Cleaning Services
Five Guys Burgers And Fries
09.2016 - 12.2016
Bar back
Avensole Winery
01.2016 - 08.2016
Some College (No Degree) - Sports Medicine
San Diego Mesa College
High School Diploma -
Temecula Valley High School
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