Michael Scott
The Big Biscuit Company Ltd
Blue Springs,MO
1
Certification
11
years of professional experience
Restaurant management professional well-versed in overseeing multiple locations and driving operational excellence. Proven ability to lead teams, optimize workflows, and ensure high standards. Focused on collaboration and achieving results with adaptability to changing needs.
Work History
Multi-Unit Manager
3 Years 7 Months- Mentored and developed future leaders, strengthening leadership pipeline for company.
- Surpassed market goals in sales and profitability.
- Oversaw operations across five locations: Topeka, Lawrence, and Kansas City.
- Revitalized underperforming markets, enhancing overall performance.
- Revitalized underperforming markets, driving significant performance improvements.
- Increased average location profits by 3%, contributing to overall profitability.
- Reduced food costs by 2%.
Sales Representative
11 Months- Provided customer service and support for personal and business accounts, ensuring satisfaction and addressing needs effectively.
- Sold phones, tablets, and accessories, contributing to overall sales targets and enhancing customer choices.
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Executed sales strategies to achieve revenue targets and drive product visibility.
- Analyzed customer needs to provide tailored solutions and improve service delivery.
Multi-Unit Manager
6 Years 8 Months- Directed daily operations of two restaurants, catering services, food trucks, and special off-site catering events.
- Built strong relationships with team members, guests, and vendors to enhance collaboration and service quality.
- Achieved financial targets and presented monthly budgets.
- Achieved financial targets by analyzing performance data and presenting monthly budgets to stakeholders.
- Fostered strong relationships with team members, guests, and vendors.
- Enhanced guest loyalty and effectively addressed guest concerns.
- Devised menu items, curated menu segments, analyzed costs, and conducted food training.
- Strengthened guest loyalty by effectively addressing concerns and implementing feedback for service improvement.
- Coordinated efficient delivery routes.
Education
General Studies
Skills
Operations management
Sales growth
Vendor management
Team leadership
Staff development
Employee engagement
Time management
Multitasking
Effective communication
Accomplishments
National Signing Agent-Missouri 2029
Certified CPR
Accident, Life and Health Insurance License
Certification
- Servsafe Food Instructor, 2024-08-01
- Servsafe manager card
Timeline
Multi-Unit Manager
The Big Biscuit Company Ltd
09.2021 - 04.2025Read More
Sales Representative
Cellular Sales
10.2020 - 09.2021Read More
Multi-Unit Manager
Snax Management
02.2014 - 10.2020Read More
Fort Hays State University
General Studies
Read More