MICHAEL SEGARRA
Southbridge
Summary
Returning to the Direct Care Sector with renewed vigor and a strong commitment to enhancing the daily lives of individuals served. Upholding a standard of excellence in advocacy and serving as a primary point of contact for pathways to meaningful improvements fosters enriching experiences for all involved. Active listening is recognized as a powerful tool that creates rewarding interactions and empowers those in care. A passion for promoting well-being and positive change drives every aspect of this dedicated approach to service.
Overview
28
28
years of professional experience
Work History
Direct Service Worker I
State of Massachusetts Department of Developmental Services
Boston, MA
02.2024 - Current
- Provided individualized support to individuals with developmental disabilities, promoting independence and enhancing quality of life.
- Facilitated daily living activities, ensuring safety and well-being of clients in community settings.
- Responsible for the safe transportation of individuals to and from medical appointments and community engagement events.
- Completed Passenger Assistance, Safety and Sensitivity (PASS) Certification course.
- DDS Training: For transporting people with disabilities, the DDS Safe Transportation of People in Wheelchairs.
- CTAA PASS Certification: This is considered the industry standard for securing wheelchairs and ensuring passenger safety and sensitivity.
- Alternative/Related Training: The Massachusetts Executive Office of Health and Human Services (EOHHS) and the Department of Developmental Services (DDS) often recommend training that covers the proper use of wheelchair tie-downs (such as Q' Straints) and occupant restraint systems.
Driver Training Course (PAT): Massachusetts also provides a Passenger Assistance Training (PAT) course, which includes modules on wheelchair securement and lift operation.
Key Skills Covered: The certification ensures drivers are trained in: - Proper installation and alignment of wheelchair tie-down systems (straps).
- Securing lap and shoulder belts for passengers.
- ADA (Americans with Disabilities Act) requirements.
- Safe loading/unloading of passengers using lifts.
Emergency Medical Dispatch
Vital EMS
03.2020 - 01.2023
- Assessed emergency medical calls and determined appropriate response to provide assistance
- Analyzed medical information to accurately identify and prioritize emergency calls
- Dispatched appropriate emergency medical personnel to the scene
- Displayed Mastery of resource application and fleet management.
- Monitored radio transmissions and telephone calls to ensure proper communication between callers, dispatchers, and medical personnel
- Developed, implemented, and maintained policies and procedures for emergency medical dispatch operations
- Certified in ProQA, CAD and OLOS. Highly familiar with Microsoft Excel, Outlook, Teams
- Currently CPR and IAED
Inventory Specialist
Washington Inventory Services WIS
04.2013 - 03.2020
- Conducted regular audits to identify discrepancies between physical and digital inventory records
- Updated and maintained inventory records using specialized inventory software
- Trained new staff members on inventory software and handling inventory processes
- Assisted in Driving to and from work sites with crew in transport as well as responsible for fleet vehicle maintenance and travel logs.
Primary Night Shift Sorter
United Parcel Service UPS
03.2004 - 10.2010
- Operated sorting machines and other equipment to ensure efficient sorting and distribution of mail and packages
- Followed all safety and security protocols to ensure the safety of all incoming mail and packages
- Inspected and verified the accuracy of all incoming mail and packages
- Was an Active Member of both Safety and Co-Employee Retention (CERN) committee
Driver
Knight's Airport Limousine Service
390 Hartford Tpke, Shrewsbury, MA
03.2005 - 02.2009
- Delivered timely airport transportation services, ensuring passenger satisfaction and safety.
- Maintained vehicle cleanliness and performed routine inspections to uphold operational standards during every pre and post trip walk around.
- Navigated efficiently through traffic, optimizing routes for punctual arrivals.
- Assisted passengers with luggage handling, enhancing overall service experience.
- Obtained and retained 27 passenger vehicle endorsement for Class C vehicle types, demonstrating capability in passenger transport.
Relief Staff Worker
Seven Hills Neighborhood Houses
04.1998 - 02.1999
- Greeted clients and guests and assisted with variety of questions to foster exceptional resident daily life and better service.
- Coordinated weekly transportation and safety measures for residents, facilitating their engagement in community activities.
- Tracked transportation metrics and effectively administered fuel receipt documentation for operational clarity.
Education
Associates Degree - Psychology
Becker College
Worcester, MA06-2004
undefined
Worcester State College
Worcester, MA06-2000
undefined
Southbridge High School
Southbridge, MA06-1998
Skills
- Problem-Solving, Critical Thinking Skills
- Communication, Customer service Skills
- Organization, Project Management Skills
- Digital Skills
- Flexible, Responsible, Team Orientated
Accomplishments
- 2 year Service Pin
- Don Charest | March 2022
- In recognition for continued excellence in the areas of Emergency Medical Dispatch and intra-office co-operation with Brockton Police and Fire.
Affiliations
- Southbridge Democratic Town Committee (SDTC) active member and delegate since 2020
- Mathew J. Whittall Lodge of Free and Accepted Masons. Shrewbury, Ma
Timeline
Direct Service Worker I
State of Massachusetts Department of Developmental Services
02.2024 - Current
Emergency Medical Dispatch
Vital EMS
03.2020 - 01.2023
Inventory Specialist
Washington Inventory Services WIS
04.2013 - 03.2020
Driver
Knight's Airport Limousine Service
03.2005 - 02.2009
Primary Night Shift Sorter
United Parcel Service UPS
03.2004 - 10.2010
Relief Staff Worker
Seven Hills Neighborhood Houses
04.1998 - 02.1999
undefined
Worcester State College
undefined
Southbridge High School
Associates Degree - Psychology
Becker College