Michael Segovia
Streamwood,IL
Summary
Dynamic customer service professional with over four years of experience in fast-paced environments, excelling in high-volume service, issue resolution, and precise order and payment processing. Demonstrates exceptional written and verbal communication skills across various channels, including phone, email, and messaging, while maintaining a meticulous approach to documentation and follow-through. Quick to adapt to new systems and workflows, with foundational knowledge in Microsoft Office and Excel. Bilingual in English and Spanish, enhancing the ability to connect with a diverse clientele.
Overview
5
5
years of professional experience
Work History
Mobile Expert (Customer Support / Account Service)
T-Mobile
IL
08.2025 - Current
- Respond to customer needs in a time-sensitive environment; provide service options and explain solutions clearly via in-person and phone support.
- Troubleshoot account and device issues, confirm requirements, and complete transactions accurately while maintaining customer privacy and compliance standards.
- Document customer interactions and follow through on next steps to ensure resolution and reduce repeat visits.
- Partner with team members and leadership to handle escalations and maintain service quality during high volume periods.
- Increased average transaction value by promoting bundled offers or accessories to customers
Shift Supervisor (Customer Service / Operations)
Jersey Mike’s
Schaumburg, IL
02.2021 - 08.2025
- Manage high-volume customer requests with accuracy and speed while balancing multiple priorities and daily deadlines.
- Resolve customer issues (order accuracy, timing, quality) using a calm, solutions-first approach; identify patterns and adjust processes to reduce repeat issues.
- Maintain detailed cash-handling and register accuracy; ensure correct processing for adjustments/refunds when needed.
- Support training and coaching of associates on service standards, communication, and safe work practices; help promote a culture of safety and accountability.
Education
Associate Degree - Arts
Elgin Community College
02.2026
High School Diploma - undefined
Streamwood High School
05.2022
Skills
- Customer & Account Support
- Phone/Email/IM Communication
- Order Processing
- Returns/Refunds (RMA-style)
- Quote Support
- Problem Solving / Root Cause Follow-up
- Cross-Functional Coordination
- Documentation & Data Entry
- Deadline Management
- Multitasking & Prioritization
- Quality/Safety Mindset
- Microsoft Office (Excel/Word/Outlook)
- Mobile device management
- Real-time communication features
- Relationship building
- Team supervision
- Mobile security best practices
Accomplishments
Multiple recognitions due to great customer ser
ADDITIONAL
Languages: English (Fluent), Spanish (Fluent)
Timeline
Mobile Expert (Customer Support / Account Service)
T-Mobile
08.2025 - Current
Shift Supervisor (Customer Service / Operations)
Jersey Mike’s
02.2021 - 08.2025
High School Diploma - undefined
Streamwood High School
Associate Degree - Arts
Elgin Community College
ADDITIONAL
Technology: Microsoft Office (Word/Outlook/Excel—Basic), fast learner of new systems and portal