Michael Sein
Coatesville,PA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager
Cavallo Auto Body
Drexel Hill, PA
02.2013 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
Manager
Enterprise Car Rental
Philadelphia, PA
03.2003 - 06.2013
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Manager
Rocco'S Collision
Philadelphia, PA
06.2008 - 02.2013
- Completed day-to-day duties accurately and efficiently.
- Thrives in an incentive based environment
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
Education
Bachelor of Science - Food Marketing
Saint Joseph's University
Philadelphia, PA06-2002
Skills
- Customer Relationship Management (CRM)
- Business Planning
- Business Development
- Business Administration
- Project Management
- Sales Techniques
- Negotiation
- Time Management
- Marketing
- Strategic Planning
Certification
- Licensed Physical Damage Appraiser
Timeline
Manager
Cavallo Auto Body
02.2013 - Current
Manager
Rocco'S Collision
06.2008 - 02.2013
Manager
Enterprise Car Rental
03.2003 - 06.2013
Bachelor of Science - Food Marketing
Saint Joseph's University
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