Michael Sergent
Department of Labor
Latonia,KY
13
years of professional experience
Entry-level Human Resources professional seeking an opportunity to gain hands-on experience across recruiting, onboarding, payroll, training, and employee support. Reliable, organized, and motivated to learn HR processes while supporting teams, maintaining confidentiality, and delivering excellent service in any workplace environment.
Work History
Benefit Advisor
3 Months- Responded to telephone and web inquiries from participants, beneficiaries, employers, and plan representatives concerning retirement and health benefits.
- Explained participants' rights and responsibilities under ERISA, COBRA, HIPAA, the Affordable Care Act, the No Surprises Act, and related federal benefit laws.
- Assisted with 401(k), pension, health insurance, disability, and other employee benefit plan issues.
- Researched benefit plans using Form 5500 filings, plan records, internal systems, and other government resources.
- Helped participants locate former employers, plan administrators, recordkeepers, and retirement benefits, including inquiries stemming from Social Security/private retirement benefit notices.
- Contacted employers, plan administrators, insurers, and service providers to informally resolve benefit disputes and obtain benefits or information for participants.
- Reviewed information provided by callers to determine whether an issue was within EBSA's jurisdiction and what assistance or referral was appropriate.
- Documented inquiries, research, contacts, and case activity in EBSA's case-management systems.
- Identified potential ERISA violations or other compliance concerns and referred matters for additional review or investigation when appropriate.
- Educated participants about their benefit rights and explained practical next steps, such as contacting the plan administrator, requesting plan documents, filing a claim or appeal, or contacting another agency when DOL did not have jurisdiction.
Mix/Bake Operator
9 Years 1 Month- Train and mentor new employees on mixers, coating systems, and daily production tasks.
- Help new hires feel comfortable, answer questions, and explain expectations clearly.
- Demonstrate tasks step-by-step to ensure safety, accuracy, and quality.
- Coordinate breaks and support team coverage when needed.
- Assist in resolving small conflicts or misunderstandings through respectful communication.
- Identify mistakes or issues and correct them before they become larger problems.
- Complete and review production paperwork, logs, and documentation accurately.
- Report issues to supervisors and help resolve problems quickly and safely.
- Maintain an organized work area while following strict safety and quality standards.
- Use computer systems to record data, track batches, and monitor production.
- Track temperatures, counts, ingredients, and production information.
- Operate production lines including cookie dough mixing, compound coating, wire-cut machines, ovens, and cooling systems.
- Safely operate forklifts, electric pallet jacks, and scissor lifts.
- Trusted by management to assist wherever needed and support a positive work environment.
- Operated production machinery to ensure efficient workflow and meet daily output targets.
- Monitored quality control processes, ensuring adherence to safety and regulatory standards.
Machine Operator
2 Years 7 Months- Operated manufacturing equipment while following GMP and safety standards.
- Evaluated product levels and weights to ensure they met quality requirements.
- Used SAP for production and tracking when needed.
- Trained newly hired and transferred employees on equipment and procedures.
- Disassembled and reassembled equipment for cleaning and maintenance.
- Sanitized equipment and handled cleaning chemicals safely.
- Took charge of the production line when needed and supported various tasks as assigned.
- Conducted routine maintenance on equipment to minimize downtime and maintain safety standards.
- Operated and monitored high-speed production machinery to ensure optimal performance and product quality.
Temporary Operator
7 Months- Operated production equipment while following Good Manufacturing Practices (GMP).
- Performed quality inspections on ingredients and products to ensure standards were met.
- Sanitized equipment using proper chemicals and safe handling procedures.
- Maintained a clean, organized work area and supported various duties as needed.
- Monitored equipment performance, troubleshooting issues to minimize downtime and enhance productivity.
- Operated machinery to ensure efficient production processes and maintain quality standards.
Education
Bachelor of Science - Human Resources Management And Management
- 3.688 GPA
- Cum Laude graduate
- Dean's List - Spring 2025, Fall 2026
- Scholar’s List - Summer 2023, Fall 2023
- Minor - Business Administration
- Relevant Coursework: Recruiting & Selection, Employment Law, Compensation & Benefits, Training & Development, Labor-Management Relations, Strategic HR, Project Management, Leadership & Change
Associate of Applied Science - Business Administration
- Certificate - Accounting May 2023
- Certificate - Payroll Accounting Specialist December 2022
Skills
Training coworkers
Explaining policies and procedures
Handling confidential/sensitive information
Documentation & record keeping
Problem solving
Teamwork & communication
Safety & compliance awareness
Attention to detail
Multitasking & time management
Customer/client service
Research & information gathering
Interpreting regulations and policies
Case management
Conflict resolution / issue resolution
Telephone and written communication
Regulatory compliance
Benefits administration knowledge
Data entry & database management
Honesty and integrity
Microsoft Word
Excel
PowerPoint
Outlook
Teams
Comfortable learning new systems quickly
Timeline
Benefit Advisor
Department of Labor
07.2026 - 10.2026Read More
Mix/Bake Operator
Ferrero (Facility Previously Owned by Kellogg’s/Ferrara)
06.2017 - 07.2026Read More
Machine Operator
Nestlé USA
08.2014 - 03.2017Read More
Temporary Operator
Adecco Staffing
01.2014 - 08.2014Read More
Northern Kentucky University
Bachelor of Science from Human Resources Management And Management
Read More
Gateway Community & Technical College
Associate of Applied Science from Business Administration
Read More