Michael Serpa
Marysville,California
Summary
Motivated professional with extensive entrepreneurial and management experience. Proven ability to build and sustain strong relationships with colleagues, staff, and clients while overseeing administrative and sales teams. Demonstrates effective leadership and collaboration skills, applying business acumen to achieve and surpass organizational objectives.
Overview
8
8
years of professional experience
Work History
Owner/Project manager
Westgate Cabinets LLC
Sacramento, California
09.2017 - 09.2022
- Managed daily operations and maintained efficient workflow.
- Developed and implemented marketing strategies to attract new customers.
- Handled customer inquiries and provided excellent service support.
- Created financial plans to manage budgets and expenses effectively.
- Established relationships with suppliers to streamline procurement processes.
- Coordinated events and promotions to enhance community engagement.
- Maintained relationships with existing clients by providing superior customer service.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Project Manager
Lately Cabinet Outlet
Sacramento, California
05.2014 - 05.2017
- Managed project timelines and schedules for cabinet outlet installations.
- Coordinated with suppliers to ensure timely delivery of materials and fixtures.
- Implemented quality control measures to maintain high standards in cabinet installations.
- Facilitated communication between clients and contractors throughout project lifecycle.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Prepared cost estimates for projects of varying sizes.
- Drove continuous improvement of project delivery process by providing strong leadership.
Education
Bachelor of Science - Sociology
University of California, Davis
Davis, CA01-2012
Associate of Science - Sociology
Yuba College
Marysville, CA01-2010
Associate of Science - Drug And Alcohol Counseling
Yuba College
Marysville, CA01-2010
Skills
- Project management
- Budget management
- Marketing strategy
- Customer support
- Vendor negotiation
- Quality assurance
- Problem solving
- Effective communication
- Relationship building
- Time management
Affiliations
McNair Journal, Winter - 2011
Poster Presentation, University of Washington, Seattle Research Symposium - 2010
Oral Presentation, University of California, Berkeley Research Symposium - 2010Psychology Tutor, Yuba College 2009-2010
Life Skills Class, Camp Singer Youth Guidance Detention Facility 2009-2010
Communications Class, Camp Singer Youth Guidance Detention Facility 2009-2010
Gang/Drug Prevention, Camp Singer Youth Guidance Detention Facility 2009-2010
Alcohol Prevention Classes Yuba College in conjunction with MADD 2009-2010
Founding President Rotoract Club of Yuba Sutter, Yuba College 2009-2010
Program Provider, Camp Singer Youth Guidance Detention Facility 2009-2010
Volunteer, Hands for Hope Homeless shelter, Yuba City, Ca. 2009-2010
Volunteer, Strengthening Families Program, Yuba City, Ca. 2009-2010
Volunteer, Friday Night Live, Yuba City, Ca. 2009-2010
MADD, founder Yuba College Chapter, Yuba City, Ca.
Accomplishments
Junior Researcher/ Coding Research with Dr. Bob Faris & Professor Diana Femlee on a project in conjunction with CNN for a future documentary film and featured on Anderson Cooper 360.
University California, Davis full travel funding for University of California, Berkeley Research Symposium
April, McNair Scholar of the Month
McNair Funded Summer Research University California, DavisNorth Valley Cal-Soap Consortium College Access Scholarship, for post-secondary studies in the academic years. In recognition of academic achievement and educational goals.
McNair Scholars Program, University of California Davis
for UC Davis juniors from low-income, first-generation, and under-represented groups.
University California, Davis full travel funding for University of Washington, Seattle Research Symposium
Certificate of Achievement, in honor and appreciation of desire and hard work in pursuit of higher education, recognition as an excellent and successful student, Yuba College
Certificate of Appreciation for valuable contributions to the community, Yuba and Sutter Counties
Certificate of Merit for exemplary GPA Fall Yuba College
Altus Veneratio Alumno Award, excellent student award from the students support services program, Yuba College
Scott Evan Chew Scholarship
Rita Huckins Bell Scholarship
Marysville Rotary Club Scholarship
Graduation Commencement Speaker , Yuba College
Sociology Student of the Year, Yuba College
Outstanding Student Award from the extended opportunity program and services, Yuba College
Certificate of Merit for exemplary GPA Spring, Yuba College
Dean’s List Spring and Fall Yuba College
Dean’s List Spring and Fall Yuba College
Timeline
Owner/Project manager
Westgate Cabinets LLC
09.2017 - 09.2022
Project Manager
Lately Cabinet Outlet
05.2014 - 05.2017
Bachelor of Science - Sociology
University of California, Davis
Associate of Science - Sociology
Yuba College
Associate of Science - Drug And Alcohol Counseling
Yuba College
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