Michael Serrato
Magna
Summary
Experienced in customer service with a strong focus on effective communication and problem-solving. Regularly inspected equipment and maintained cleanliness of work areas, ensuring adherence to health and safety protocols. Managed cash register transactions accurately while providing consultation services to clients, enhancing their overall experience. Demonstrated teamwork by assisting colleagues in various tasks, contributing to a collaborative work environment.
Overview
3
3
years of professional experience
Work History
Barber
Home Business
Magna
01.2024 - Current
- Inspected equipment regularly to ensure proper functioning before use.
- Greeted customers, provided consultation services and identified customer needs.
- Updated appointment calendar and set shift schedules.
- Reviewed client feedback forms after each appointment to measure satisfaction levels.
- Communicated effectively with customers to create a pleasant experience.
- Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
- Provided hair care advice, including product recommendations and styling tips.
- Established a professional relationship with clients by providing quality haircuts and styling services.
- Managed cash register transactions accurately and efficiently.
Roofing Helper
My Uncle
Salt Lake City
09.2022 - 08.2024
- Operated machinery such as nail guns, drills, saws. safely and efficiently.
- Identified potential hazards on the job site before starting work.
- Loaded trucks with necessary supplies before heading out to job sites.
- Inspected roofs for damage and leaks prior to beginning repairs.
- Cleaned up debris from job sites at the end of each day's work.
- Ensured that all safety protocols were followed while working on the roof.
- Assisted roofers with loading and unloading materials onto the roof.
- Removed old roofing material using shovels or pneumatic tools.
- Worked with supervisors to ensure that tasks were completed correctly.
- Utilized hand tools such as hammers, screwdrivers, wrenches.
- Assisted with setting up ladders and staging areas for crews working at heights.
- Operated equipment and tools safely to carry out efficient project work.
Restaurant Staff Member
Guadalupe church
Salt Lake City
06.2023 - 05.2024
- Greeted customers and provided menu recommendations.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided assistance to kitchen staff during peak hours of service.
- Maintained a clean dining area by wiping tables and chairs, sweeping floors and emptying trash bins.
- Assisted in food preparation, including cutting vegetables and portioning meals.
- Resolved customer complaints in a friendly manner while ensuring their satisfaction.
Education
High School Diploma -
Cyprus High School
Magna, UT05-2026
Skills
- Customer service
- Cash management
- Health and safety
- Effective communication
- Work area sanitation
- Problem solving
- Fluent in Spanish
- Organization skills
- Teamwork
Timeline
Barber
Home Business
01.2024 - Current
Restaurant Staff Member
Guadalupe church
06.2023 - 05.2024
Roofing Helper
My Uncle
09.2022 - 08.2024
High School Diploma -
Cyprus High School