Michael Sharkey

• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

A hobby turned into a business! Who knew!

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Attended industry events and conventions to expain sales opportunities.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

• Trained new team members on procedures, customer service, and sales techniques.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

• Utilized various software programs to process customer payments.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Conducted comprehensive market research to identify optimal pricing opportunities.
• Audited and corrected billing and posting documents for accuracy.

• Explained different types of loans pertaining to client situations.
• Reviewed loan files and updated to match current standards.
• Fielded customer complaints and provided solutions.
• Worked with underwriters to fix application problems and resolve issues.