Michael Sharlon
Redfield,AR
Summary
Experienced professional seeking employment with a growth-oriented company. Dedicated to contributing diverse skills and assets to enhance task quality and performance. Specialize in broadband distribution design with decades of technical customer service and management experience. Proficient in various computer systems and quick to adapt to new technologies. Strong background in HR duties including onboarding and scheduling, as well as extensive experience in training employees and educating consumers. Excited to join a company that will refine and amplify existing attributes.
Overview
27
27
years of professional experience
Work History
Product Planner
Perfect Vision Manufacturing, Inc.
11.2017 - 09.2024
- Provide detailed designs and product requirements for video and broadband distribution systems.
- Provide tier 2 technical support for onsite technicians.
- Remote programming of systems in the field.
- Maintain product forecasting for DirecTV dealer installations and ISP installations.
- Identify new products and strategy for integration.
- Generate sales leads.
- Led training sessions for internal staff members on new products or updates to existing offerings, ensuring a seamless transition during rollouts.
- Managed multiple projects simultaneously, ensuring timely completion while maintaining high-quality standards throughout each stage of development.
- Coordinated with sales and marketing teams to develop promotional materials and campaigns that effectively showcased product features and benefits.
- Conducted thorough market research to identify new opportunities for growth and expansion within the industry.
- Spearheaded efforts to improve internal processes related to product planning, sharing best practices across teams and fostering a culture of continuous learning and improvement.
- Provided valuable input on product design elements based on extensive knowledge of competitor offerings, consumer demands, and industry best practices.
- Collaborated with cross-functional teams to ensure successful product launches, meeting project deadlines and budget constraints.
- Developed and maintained comprehensive product roadmaps to guide strategic decision-making across the organization.
- Streamlined supply chain operations, reducing lead times and improving overall efficiency in product planning.
- Acted as the primary point of contact for customers, addressing concerns or questions promptly to maintain high levels of satisfaction and loyalty.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
Samsung Product Sales Manager
2020 Brand Solutions
06.2014 - 11.2017
- As the Full-Time Lead Sales Representative, I am expected to empower the consumer using device discovery
- I am expected to drive an interactive consumer experience by promoting and selling the newest Samsung mobile devices, phones, PCs, tablets and cameras
- As Full-Time Lead Sales Representative, I also work closely with the other Sales Representatives as well as store personnel to build and maintain strong relationships, and to support needs to meet client expectations
- Conduct consumer facing activities - demonstrate key features, assist customers with setup of devices and trouble shoot issues
- Conduct product training and knowledge transfer for sales reps to facilitate customer engagement and sales
- Manage performance against established sales goals
- Build brand presence through interaction with retailer through merchandising, display maintenance and some POP and plan-o-gram compliance
- Maintain knowledge of all client products in order to be a subject matter expert onsite
- Provide competitive insights to management as requested
- Make a significant impact on sales and improve the customers' buying experience
- Demonstrate effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgment
- Complete call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines
- Coordinated events and presentations showcasing company''s product offerings, leading to increased exposure and potential client acquisitions.
- Built strong relationships with clients, resulting in repeat business and increased revenue.
Samsung Product Sales Specialist
Premium Retail
06.2013 - 04.2014
- Effectively demonstrate the superior quality and functionality of the assigned products to customers
- Consistently close sales to be handed off to the appropriate sales rep
- Set up product displays to promote products
Pawn Clerk
Pawnderosa Pawn Shop
10.2011 - 01.2013
- Assess and process collateral loans
- Clean and repair firearms
- Process sales transactions
- Repair and price electronics for sale
Manager in Waiting
Finish Line Inc.
02.2011 - 09.2011
- Oversee daily operations of retail shoe store
- Properly staff and train employees
- Maintain cost effective schedule
Rental Technician
ArjoHuntleigh
04.2009 - 12.2010
- Deliver, maintain, and repair specialty medical equipment
- Train hospital staff on proper use of equipment
General Manager
U-haul
02.2006 - 02.2009
- Oversee all day to day operations of U-haul truck rental and storage facility
- Staff and train facility employees to best serve customer needs
- Maintain budgets and payroll
Owner
MCS Satellites
01.2005 - 01.2006
- Install and repair high speed internet satellite systems
Key Carrying Supervisor
OfficeMax
04.2003 - 12.2004
- Facilitate open/close procedures
- Train new and existing employees on company policy and procedures
- Assist in scheduling and budgeting
Customer Service Manager
Office Depot
06.1998 - 04.2003
- Supervise all front-end operations, including cash handling and customer issue resolution
Digital and Electronic Network Switching Systems Operator
US Army
06.1997 - 03.1998
- Operate and maintain satellite and landline communication equipment for field personnel
Education
University of Central Arkansas - Biology, Computer Science Major
University of Central Arkansas
Conway, AR05.1997
Conway High School - College early admissions program, AP math, science, English
Conway High School
Conway, AR05.1996
Skills
- Product Roadmapping
- Demand forecasting
- Product Portfolio Management
- Pricing strategy
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Task Prioritization
- Self Motivation
- Analytical Thinking
References
- Patrick Noonan, Perfect Vision Manufacturing, (315) 794-3299
- Richard Milliman, Samsung, (901) 208-1380
- Wynona Cross, U-Haul, (501) 416-0604
Timeline
Product Planner
Perfect Vision Manufacturing, Inc.
11.2017 - 09.2024
Samsung Product Sales Manager
2020 Brand Solutions
06.2014 - 11.2017
Samsung Product Sales Specialist
Premium Retail
06.2013 - 04.2014
Pawn Clerk
Pawnderosa Pawn Shop
10.2011 - 01.2013
Manager in Waiting
Finish Line Inc.
02.2011 - 09.2011
Rental Technician
ArjoHuntleigh
04.2009 - 12.2010
General Manager
U-haul
02.2006 - 02.2009
Owner
MCS Satellites
01.2005 - 01.2006
Key Carrying Supervisor
OfficeMax
04.2003 - 12.2004
Customer Service Manager
Office Depot
06.1998 - 04.2003
Digital and Electronic Network Switching Systems Operator
US Army
06.1997 - 03.1998
University of Central Arkansas - Biology, Computer Science Major
University of Central Arkansas
Conway High School - College early admissions program, AP math, science, English
Conway High School
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