MICHAEL S. HARPER
Berkshire Hathaway HomeServices
DALLAS,TX
37
years of professional experience
Mailroom and Procurement Manager directing enterprise mail operations, procurement processing, and office services support across a large corporate environment. Oversees inbound and outbound mail flow, domestic and international purchasing, invoice coding, and vendor issue resolution while improving workflow efficiency. Leads a 12-person team, trains staff on mailing procedures, and supports budgeting, cost-center reconciliation, and copier lifecycle coordination.
Work History
Manager, Mailroom and Procurement
36 Years 9 Months- Oversee daily mail and package workflow for a headquarters population of over 1,000 employees.
- Coordinate service coverage across 27 remote locations and 125 virtual office employees.
- Lead a team of 12 employees, assigning daily work and setting annual goals, quarterly reviews, and salary recommendations.
- Train staff on paper deposits, mail distribution, shipping procedures, and special mailing requirements.
- Support employees with mailing projects, address hygiene, ZIP+4 updates, and change-of-address requests.
- Improve mail handling workflows, including returned mail processing and check printing, to strengthen daily efficiency.
- Manage procurement for computers, copiers, hardware, software, and maintenance while reviewing approvals, taxation, vendor issues, invoices, freight, postage, and cost-center budgets.
Real Estate Agent
7 Years 9 Months- Closed 1-2 property transactions per quarter while guiding clients through offer and contract steps.
- Supported 5-7 client consultations per week across buying, selling, and relocation needs.
- Prepared listing materials, coordinated showings, and kept property information current for prospective buyers.
- Reviewed market trends to advise clients on pricing, timing, and competitive offer strategies.
- Maintained clear communication with lenders, inspectors, and title professionals throughout each transaction.
- Tracked appointment schedules, follow-ups, and client requests to keep active deals moving.
Director, Corporate Services
4 Years- Prepared 3-5 monthly reports to support departmental tracking and operating-file review.
- Processed 5-10 stationery and business card requests weekly through online approvals for company store operations.
- Partnered with senior management to plan and execute internal and external communication programs.
- Managed the company store and approved forms-related requests through online workflow.
- Established mail-stop codes to help teams locate employees and departments quickly.
- Developed and implemented an off-site records retention program for archived departmental files.
Operations Officer, Administrative Services
6 Years- Maintained and repaired mail center equipment, supporting reliable daily operations and reducing service interruptions.
- Built individualized development plans for employees, incorporating goal setting, cross-training, and software certification.
- Negotiated copier and maintenance contracts across locations, strengthening terms through consistent procurement oversight.
- Reviewed and approved office supply requests for the enterprise, balancing availability, cost control, and policy compliance.
- Maintained strong relationships with external service providers, using delivery knowledge to support timely service planning.
Education
Associate of Arts - Music and Psychology
Skills
Ariba
AS400
Microsoft Office
Oracle Purchasing module
SharePoint
Procurement operations
Vendor management
Invoice reconciliation
Budget tracking
Purchase order processing
Mail distribution
Mail center operations
Records retention
Shipping coordination
Address hygiene
Process improvement
Team training
Policy compliance
Additional Training
- Skill path Seminars: How to be an Effective Supervisor and How to Negotiate with Vendors and Suppliers
- Writing on Target, Managing the Human Element, Zenger Miller Leadership and Pitney Bowes Mail Management Training.
JPMorgan Chase Coursework
- Anti-Money Laundering
- Anti-Trust and Competition Law Compliance
- Code of Conduct
- Payment Processing
- Privacy Awareness
- Treating Customers Fairly
Timeline
Real Estate Agent
Berkshire Hathaway HomeServices
01.2019 - CurrentRead More
Director, Corporate Services
BANK ONE/PAYMENTECH
01.1996 - 01.2000Read More
Manager, Mailroom and Procurement
JPMORGAN CHASE and COMPANY
01.1990 - CurrentRead More
Operations Officer, Administrative Services
FIRST USA BANK/BANK ONE
01.1990 - 01.1996Read More
Tyler Junior College
Associate of Arts from Music and Psychology
Read More