Michael Shead
Olive Branch,MS
Summary
Dedicated Transportation Mgr motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in all aspects of Transportation logistics solutions.
Overview
21
21
years of professional experience
Work History
Transportation Leader
McKesson Medical-Surgical
Memphis, TN
05.2018 - Current
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Implemented strategic shipping policies to achieve long and short-term sales targets.
- Forecasted manpower requirements based on daily workload and company targets.
Transportation Lead/ Lead Driver Trainer
Williams-sonoma, Inc.
Olive Branch, MS
10.2009 - 05.2018
- Negotiated contracts with outside providers to minimize costs to the company and customers.
- Oversaw scheduling for the day-to-day activities of 14 transportation employees.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Conducted research on logistics operations, including literature reviews, interviews and site visits.
- Communicated with floor managers to determine merchandise placement.
- Coordinated operations of licensed drivers and trucks with focus on ensuring quality and timely delivery of products.
- Guaranteed positive customer experiences and resolved all customer complaints.
Operations Manager
Federated Logistics
Stone Mountain, GA
06.2003 - 08.2008
- Coordinated with store manager to initiate strategies to achieve sales and profit goals.
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Directed daily operations including shipping, receiving, warehousing, and inventory.
- Exceeded team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Spearheaded special projects and increased efficiency through effective emergency resolution.
- Oversaw the development and launch of Contract Delivery program.
- Elevated customer satisfaction ratings by resolving issues and fostering speedy resolution.
Education
Associate of Applied Science - Business Management
ITT Technical Institute
Memphis, TNSkills
- Superior organization skills
- Excellent multi-tasker
- Transportation solutions
- Fleet management
- Time management
- Superior communication skills
- Effective team player
- Energetic work attitude
Timeline
Transportation Leader
McKesson Medical-Surgical
05.2018 - Current
Transportation Lead/ Lead Driver Trainer
Williams-sonoma, Inc.
10.2009 - 05.2018
Operations Manager
Federated Logistics
06.2003 - 08.2008
Associate of Applied Science - Business Management
ITT Technical Institute