Michael Shelton
jacksonville,FL
Summary
Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
Overview
9
9
years of professional experience
Work History
NAS HCM Service Consultant Level 1 ADP
ADP
07.2022 - Current
- Helped with fraud prevention through clients emails or text message
- Provided technical support to over 500 customers for various Human Capital Management (HCM) services and applications
- Demonstrated excellent customer service by responding to all customer inquiries in a timely and professional manner
- Collaborated with other service consultants, as well as internal product teams, to ensure a high level of service to customers
- Participated in regular team meetings to discuss customer service issues and provide guidance on best practices.
- Wrote service orders and updated schedules.
Senior Geek Squad Agent
Best Buy
09.2015 - 01.2023
- Occasional floor sales assisting the sales team
- Apple gsx repair program experience
- Assisted customers with technical issues, from setting up new computers to troubleshooting software issues
- Installed, configured, and troubleshot a variety of hardware and software products, including PCs, laptops, printers, and tablets
- Diagnosed and resolved customer inquiries and complaints in a timely fashion
- Developed and implemented technical solutions for customers.
Education
High School Diploma -
N.B Forrest High School
Jacksonville, FLSkills
- Client Relationship Building
- Account Management
- Sales expertise
- Public Speaking
- Technical Support
- Complaint resolution
- Skilled With Office suite
Timeline
NAS HCM Service Consultant Level 1 ADP
ADP
07.2022 - Current
Senior Geek Squad Agent
Best Buy
09.2015 - 01.2023
High School Diploma -
N.B Forrest High School
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