Summary
Overview
Work History
Education
Skills
Timeline
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Michael Shepard

Jacksonville,FL

Summary

Offering dependable and hands-on approach suitable for installation field, ready to learn and grow in this environment. Brings ability to quickly understand installation techniques and uses practical skills to achieve results. Ready to use and develop critical thinking and technical skills in installation role.

Overview

11
11
years of professional experience

Work History

Appliance Contractor

Premier Home Installations
01.2024 - Current
  • Delivered and installed all appliances electric and gas
  • Customized appliance installs according to client preferences, ensuring complete satisfaction with the final result
  • Enhanced customer satisfaction by ensuring timely and efficient appliance installations

Contract Manager

Fasttrack Express
11.2020 - 01.2024
  • Oversee the teams of delivery drivers and helpers
  • Train various employees on the installation of appliances
  • Troubleshoot any customer needs or isuees
  • Ensure position customer experience through surveys

Lead Tech

ServiceMaster
11.2019 - 11.2020
  • Inspect visible damage at residences upon arriving & get jobs signed up accordingly
  • Take lots of initial photos, moisture & atmospheric readings. Formulate the scope of work
  • Oversee various projects including water mitigation, fire & mold remediation from start to finish
  • Communicate the plan to the homeowner and help them understand the full process

Framer

Wynn Wynn Construction
11.2017 - 10.2019
  • Building new residential houses from start to finish
  • Measure, cut and assemble the framing lumber packages
  • Followed the building plans and engineering docs

Retail Sales Consultant

AT&T
04.2014 - 09.2017
  • Developed and attained customer experience and sales objectives
  • Sold and provided all products and services offered by company
  • Ensured an extraordinary customer experience
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.

Education

High School Diploma -

Zionsville Community High School
Zionsville, IN
06-2010

Skills

  • Attention to detail
  • Communication
  • Critical thinking
  • Customer service
  • Team work
  • Basic carpentry
  • Leader
  • Process Improvements

Timeline

Appliance Contractor

Premier Home Installations
01.2024 - Current

Contract Manager

Fasttrack Express
11.2020 - 01.2024

Lead Tech

ServiceMaster
11.2019 - 11.2020

Framer

Wynn Wynn Construction
11.2017 - 10.2019

Retail Sales Consultant

AT&T
04.2014 - 09.2017

High School Diploma -

Zionsville Community High School

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Michael Shepard