Some College (No Degree) - Business Management
Indiana University, Bloomington
Bloomington, IN
Michael Shepard
Jacskonville,FL
Summary
Dynamic Leader with extensive experience in customer satisfaction and relationship management at Premier Home Installations. Specialized in process optimization and team leadership, enhancing operational efficiency and client retention. Strong critical thinking and communication skills drive successful strategic initiatives.
Education
High School Diploma -
Zionsville Community High School
Zionsville, IN06-2010
Skills
- Strong Attention to Detail
- Effective Communication
- Strategic Decision Making
- Service Excellence
- Collaborative Teamwork
- Project Leader
Timeline
Appliance Installation Manager
Greystone Kitchens
01.2024 - Current
Appliance Contractor
Florida Home Installations
09.2021 - 01.2024
Business Owner
Apex Premier
03.2021 - Current
Contract Manager
FastTrack Express
07.2019 - 08.2021
Framing Foreman
Wynn Wynn Construction
11.2015 - 06.2019
Some College (No Degree) - Business Management
Indiana University, Bloomington
High School Diploma -
Zionsville Community High School
Work History
Appliance Installation Manager
Greystone Kitchens
01.2024 - Current
- Ensured timely appliance installations by managing daily operations across 6-8 stops.
- Increased customer satisfaction through effective oversight and prompt issue resolution.
- Facilitated communication between sales, customers, and installers for seamless execution.
- Directed installation team to ensure adherence to project timelines and quality standards.
Business Owner
Apex Premier
03.2021 - Current
- Delivered expert appliance installation services at 4-5 stops each day, ensuring high levels of customer satisfaction.
- Streamlined operations through efficient scheduling, estimating, and invoicing management.
- Established a strong referral network by consistently providing high-quality workmanship and reliable service.
- Administered comprehensive financial operations, focusing on budgeting, forecasting, and accurate financial reporting.
Appliance Contractor
Florida Home Installations
09.2021 - 01.2024
- Executed efficient delivery and installation of appliances across 8-10 daily stops.
- Monitored compliance with safety standards and protocols throughout the delivery process to mitigate risks.
- Installed a variety of appliances including refrigerators, ovens, and washers effectively.
- Adapted to unique challenges by managing installations of a wide range of appliances and fitness equipment.
Contract Manager
FastTrack Express
07.2019 - 08.2021
- Supervised daily activities, ensuring optimal performance of 11 delivery teams.
- Developed and implemented training modules for drivers and helpers, focusing on standardizing appliance installation procedures.
- Implemented insights from survey feedback to optimize customer satisfaction approaches.
- Reviewed installer performance on a routine basis, offering targeted feedback and incentives to strengthen team capabilities and efficiency.
Framing Foreman
Wynn Wynn Construction
11.2015 - 06.2019
- Oversaw framing crew operations to ensure timely execution of project specifications.
- Promoted a safe working environment through consistent maintenance practices and effective tool and equipment management.
- Reviewed and integrated engineering documentation into project workflows to ensure compliance with regulatory requirements.
- Supervised construction projects, ensuring timely completion of 4-7 homes monthly from foundation to final framing.
Certification
- Food Safety - SafeServe - 2016
- Water Damage Mitigation - IICRC - 2020
- Bartending - ABC Bartending - 2021
- First Aid - American Red Cross - 2022
- CPR - American Red Cross - 2022
Overview
10
10
years of professional experience
1
1
Certificate