Michael Shepard
Jacksonville,FL
Summary
Offering dependable and hands-on approach suitable for installation field, ready to learn and grow in this environment. Brings ability to quickly understand installation techniques and uses practical skills to achieve results. Ready to use and develop critical thinking and technical skills in installation role.
Overview
11
11
years of professional experience
Work History
Appliance Contractor
Premier Home Installations
01.2024 - Current
- Delivered and installed all appliances electric and gas
- Customized appliance installs according to client preferences, ensuring complete satisfaction with the final result
- Enhanced customer satisfaction by ensuring timely and efficient appliance installations
Contract Manager
Fasttrack Express
11.2020 - 01.2024
- Oversee the teams of delivery drivers and helpers
- Train various employees on the installation of appliances
- Troubleshoot any customer needs or isuees
- Ensure position customer experience through surveys
Lead Tech
ServiceMaster
11.2019 - 11.2020
- Inspect visible damage at residences upon arriving & get jobs signed up accordingly
- Take lots of initial photos, moisture & atmospheric readings. Formulate the scope of work
- Oversee various projects including water mitigation, fire & mold remediation from start to finish
- Communicate the plan to the homeowner and help them understand the full process
Framer
Wynn Wynn Construction
11.2017 - 10.2019
- Building new residential houses from start to finish
- Measure, cut and assemble the framing lumber packages
- Followed the building plans and engineering docs
Retail Sales Consultant
AT&T
04.2014 - 09.2017
- Developed and attained customer experience and sales objectives
- Sold and provided all products and services offered by company
- Ensured an extraordinary customer experience
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
Education
High School Diploma -
Zionsville Community High School
Zionsville, IN06-2010
Skills
- Attention to detail
- Communication
- Critical thinking
- Customer service
- Team work
- Basic carpentry
- Leader
- Process Improvements
Timeline
Appliance Contractor
Premier Home Installations
01.2024 - Current
Contract Manager
Fasttrack Express
11.2020 - 01.2024
Lead Tech
ServiceMaster
11.2019 - 11.2020
Framer
Wynn Wynn Construction
11.2017 - 10.2019
Retail Sales Consultant
AT&T
04.2014 - 09.2017
High School Diploma -
Zionsville Community High School
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