Michael Sherer
Tuff Roofing & Gutters
Northport,AL
21
years of professional experience
Results-driven owner/operator with expertise in operations management and client relationship management. Proven ability to implement cost-effective strategies, enhance workflow efficiency, and improve project outcomes.
Work History
Owner/Operator
3 Years 4 Months- Managed roofing and gutter installation projects, ensuring adherence to safety standards and quality control.
- Supervised a team of contractors, improving workflow efficiency and project timelines.
- Developed customer relationships through effective communication and timely project updates.
- Implemented cost-effective strategies for material procurement, minimizing waste and maximizing resources.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Implemented effective financial management practices, improving cash flow and profitability.
Inside/Outbound Sales Representative
14 Years 7 Months- Implemented process improvements that streamlined workflows, resulting in increased productivity.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Streamlined the sales process by identifying areas for improvement and implementing best practices accordingly.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Negotiated favorable contract terms with prospective customers, securing long-term partnerships that contributed significantly to overall business growth.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
Inside/Outside Sales Representative
2 Years 10 Months- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Associate of Applied Science - Machine Tool Technology
Skills
Operations management
Sales negotiation
Operations oversight
Inventory management
Payroll processing
Human resources
Financial analysis
Budget development
Client relationship management
Finance management
Materials transport
Strong work ethic
Decision-making
Dependable and reliable
Timeline
Owner/Operator
Tuff Roofing & Gutters
02.2023 - CurrentRead More
Inside/Outbound Sales Representative
Isbell Services
07.2008 - 02.2023Read More
Inside/Outside Sales Representative
Supreme Metal Products
09.2005 - 07.2008Read More
Bevill State Community College
Associate of Applied Science from Machine Tool Technology
Read More