MICHAEL SHERIDAN
ONTARIO,US
Summary
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
Overview
35
35
years of professional experience
Work History
Area Manager
Republic Masterchefs
Long Beach, CA
07.2025 - Current
- Directly managing a 20+member customer facing Service team.
- Responsible for face-to-face interactions and service-oriented business relationships with over 150 customers.
- Coaching and managing the overall performance of a team 12 route representatives.
- Responsible for successful resolution of customer related issues; and maintaining customer contracts
- Training the service team on effective sales techniques; maintaining a high level of customer satisfaction; achieving sales and profit goals.
- Accompanying the service representatives and or visiting customers, when necessary, to assist in the overall guarantee of customer satisfaction .
- Implemented process improvements, leading to increased efficiency in daily operations and staff productivity.
OUTSIDE SALES REPRESENTATIVE
Spectrum
Irwindale, CA
02.2025 - 07.2025
- Generate leads and set appointments, driving sales growth and customer engagement.
- Assess customer needs, delivering tailored cellular and internet solutions.
- Enhance customer relationships through strategic mobility initiatives.
- Analyze feedback to refine services, boosting client satisfaction and retention.
- Implement outreach strategies, significantly improving market penetration.
- Developed tailored service solutions based on customer assessments, enhancing service delivery and driving substantial improvements in engagement.
- Demonstrated strong interpersonal skills by actively listening to customers, fostering trust, and enhancing their overall service experience.
- Generated leads and set appointments, achieving significant sales growth and enhancing overall customer engagement.
- Analyzed feedback to refine services, leading to noticeable gains in client satisfaction and retention rates.
- Cultivated client relationships by assessing needs, resulting in customized solutions that enhanced customer satisfaction and loyalty.
- Demonstrated strong interpersonal skills by actively listening to customers, fostering trust, and enhancing their overall service experience.
SERVICE MANAGER
Specialty Textile Services
Anaheim, CA
01.2017 - 02.2025
- Oversee 167 client accounts, ensuring sales growth and customer satisfaction in Orange and LA counties.
- Lead cost analysis and inventory optimization, enhancing delivery efficiency and client profitability.
- Manage service and sales departments, collaborating on effective sales strategies.
- Strengthen customer relationships and retention through strategic action plans.
- Drive measurable improvements in client service and operational processes.
- Implemented advanced inventory optimization techniques, achieving notable gains in cost efficiency and reducing waste across service operations.
- Led cross-functional teams to execute strategic sales initiatives, fostering improved communication and achieving timely project completions.
- Conducted comprehensive cost analysis to guide clients in optimizing their inventory, resulting in measurable improvements in operational efficiency.
- Cultivated strong client relationships through attentive service and strategic thinking, ensuring a positive customer experience and loyalty.
- Managed 167 client accounts, driving substantial sales growth and ensuring high levels of customer satisfaction across Orange and LA counties.
- Conducted detailed cost analyses to streamline client inventory, leading to noticeable improvements in operational efficiency.
INSURANCE AGENT | OUTSIDE SALES AGENT | PRODUCER
Unicket & Associates Insurance | Premier Alliance Insurance
San Bernardino, CA
01.2015 - 12.2016
- Championed the marketing of new business opportunities, driving significant growth in the enterprise sales pipeline.
- Provided robust renewal support, ensuring client retention and satisfaction.
- Expertly prepared applications, proposals, and endorsement requests, tailoring each for both Commercial and Personal lines policies.
- Delivered comprehensive sales and operational support, elevating the efficiency and effectiveness of business processes.
- Cultivated relationships with clients, enhancing trust and loyalty, which contributed to long-term partnerships and increased referrals.
- Evaluated client needs through comprehensive assessments, leading to customized insurance solutions that improved overall client satisfaction.
- Provided exemplary customer service, actively listening to client concerns and ensuring prompt resolutions to maintain high satisfaction levels.
- Developed tailored insurance solutions based on client assessments, resulting in enhanced client satisfaction and increased referrals.
- Conducted thorough market analysis to identify new business opportunities, significantly expanding the sales pipeline and driving revenue growth.
- Fostered strong client relationships through exemplary customer service, ensuring prompt resolution of concerns and enhancing client retention.
INSURANCE SALES AGENT
Summer Insurance Services
Montclair, NJ
01.2011 - 12.2015
- Accelerated sales by effectively marketing auto, home, life, and other insurance products to diverse client bases.
- Provided insightful guidance to prospects and policyholders, advising on optimal protection and coverage strategies.
- Fostered and sustained robust business relationships with current and potential policyholders, driving client retention and growth. Enhanced client engagement through personalized policy reviews, resulting in noticeable gains in client retention rates.
- Orchestrated team training sessions on new insurance products, boosting staff knowledge and improving sales performance across the board.
- Provided exceptional customer service, addressing client inquiries promptly, and fostering trust, which strengthened long-term relationships.
- Analyzed client feedback to identify coverage gaps, enabling tailored insurance solutions that enhanced customer satisfaction.
- Coordinated cross-functional training programs, enhancing team expertise and directly contributing to improved client service metrics.
- Provided personalized client consultations, fostering trust and rapport that strengthened long-term relationships with policyholders.
WAREHOUSE OPERATIONS
MO Staffing at Universal Containers
Ontario, CA
01.2010 - 12.2011
- Facilitated international and domestic logistics, including FedEx shipping and receiving, as well as meticulous preparation of customs documentation.
- Executed efficient loading and unloading of trailers utilizing manual methods, pallet jacks, and forklifts.
- Produced bills of lading and customs paperwork, streamlining driver operations.
- Maintained rigorous documentation of all inbound and outbound shipments, leveraging both manual and RF scanner technologies.
- Ensured shipment accuracy and count integrity, promoting optimal operational efficiency.Streamlined warehouse operations by optimizing logistics processes, achieving substantial improvements in shipment accuracy and processing times.
- Analyzed shipment data to identify trends, leading to improved inventory management and reduced operational delays.
- Fostered a positive team environment through effective communication and collaboration, contributing to overall morale and productivity.
- Optimized logistics workflows, achieving substantial improvements in shipment accuracy and processing times, enhancing overall operational efficiency.
- Analyzed shipment data to identify trends, leading to improved inventory management and noticeable reductions in operational delays.
- Fostered a positive team environment through effective communication, contributing to enhanced morale and increased productivity across warehouse operations.
REGIONAL SALES MANAGER
Alert Cellular
Westwood, CA
01.2002 - 12.2004
- Directed a dynamic team of retail sales managers within a defined geographic region in Southern California.
- Achieved #1 Sales in the Southern California market for indirect agents for 2 consecutive years.
- Ensured managers were proficient in key concepts, practices, and procedures within the wireless industry, fostering operational excellence.
- Leveraged extensive industry experience and discerning judgment to plan and achieve goals, specifically pertaining to T-Mobile sales and service. Orchestrated sales strategies that propelled the team to secure the top market position in Southern California for two consecutive years.
- Fostered a culture of teamwork among retail sales managers, enhancing communication and driving consistent operational success across the region.
- Analyzed market trends and competitor performance to refine sales tactics, resulting in measurable improvements in team performance and customer engagement.
- Developed and implemented training programs for managers, ensuring comprehensive understanding of wireless industry practices and boosting overall sales effectiveness.
- Mentored team members to cultivate their skills and confidence, contributing to a collaborative environment and steady growth in sales performance.
- Led a team of sales managers, driving operational excellence and securing the #1 market position in Southern California for two consecutive years.
SALES MANAGER
Affordable Portables
01.2000 - 12.2002
- Orchestrated the region's #2 retail sales force in Southern California, training and motivating over 50 top sales associates.
- Crafted and proposed impactful sales programs, devising both short and long-term strategic sales initiatives.
- Acted as a strategic advisor to the sales team, providing guidance on projects, tasks, and operational best practices.
- Leveraged in-depth familiarity with industry concepts, practices, and procedures, driving operational excellence.
- Successfully doubled business growth over consecutive quarters, maintaining a strong focus on customer sales and satisfaction. Elevated team performance by implementing targeted training programs, resulting in substantial improvements in sales metrics and customer engagement.
- Analyzed sales data to identify trends, enabling the team to adjust strategies and achieve noticeable results in monthly revenue targets.
- Fostered cross-department collaboration to enhance sales initiatives, leading to marked gains in overall team productivity and morale.
- Developed unique promotional strategies that attracted new clientele, significantly boosting market presence and brand recognition.
- Mentored sales associates in best practices, creating a supportive environment that nurtured talent and encouraged professional growth.
- Implemented targeted training programs, resulting in substantial improvements in sales metrics and customer engagement.
ARMOR CREWMAN
United States Army
Fort Cavazos, TX
01.1991 - 12.1995
- Served as an integral crewman on an M1A1 main battle tank, demonstrating exceptional operational and teamwork skills.
- Honored with prestigious recognitions including the National Defense Medal and United Nations Service Medal, reflecting dedication and professionalism.
- Demonstrated exemplary proficiency with weaponry, earning Expert 9mm and Marksmanship Grenade Citations.Executed critical maneuvers during training exercises, enhancing team cohesion and operational readiness for deployment.
- Managed equipment maintenance schedules, ensuring operational efficiency and minimizing downtime for mission-critical assets.
- Conducted post-mission assessments to identify performance gaps, leading to strategic adjustments and improved future operations.
- Developed training protocols for new recruits, fostering skill development and enhancing overall unit effectiveness.
- Demonstrated strong leadership abilities, mentoring junior crew members and promoting a culture of teamwork and resilience.
- Conducted thorough post-mission assessments, identifying performance gaps and implementing strategic adjustments for future operations.
Education
Bachelor of Business - Business Management
Capella University
Minneapolis-Saint Paul, MN12.2019
Associate of Applied Science - Accounting and Finance
University of Phoenix
Phoenix, AZ12.2017
Skills
- Sales Management (Experienced),
- Customer Relations (Experienced),
- Team Leadership (Experienced),
- Business Development,
- Operations Management,
- Logistics
- Account Management,
- Training,
- Sales Strategy
- Relationship building
- Operations management
- Goals and performance
Timeline
Area Manager
Republic Masterchefs
07.2025 - Current
OUTSIDE SALES REPRESENTATIVE
Spectrum
02.2025 - 07.2025
SERVICE MANAGER
Specialty Textile Services
01.2017 - 02.2025
INSURANCE AGENT | OUTSIDE SALES AGENT | PRODUCER
Unicket & Associates Insurance | Premier Alliance Insurance
01.2015 - 12.2016
INSURANCE SALES AGENT
Summer Insurance Services
01.2011 - 12.2015
WAREHOUSE OPERATIONS
MO Staffing at Universal Containers
01.2010 - 12.2011
REGIONAL SALES MANAGER
Alert Cellular
01.2002 - 12.2004
SALES MANAGER
Affordable Portables
01.2000 - 12.2002
ARMOR CREWMAN
United States Army
01.1991 - 12.1995
Associate of Applied Science - Accounting and Finance
University of Phoenix
Bachelor of Business - Business Management
Capella University