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Michael Shin
Mansfield,TX
Summary
Accomplished sales and operations manager with expertise in team leadership, inventory control, and customer relationship management. Committed to elevating team performance through effective coaching and innovative sales strategies, consistently achieving and surpassing business objectives.
Overview
1
1
Certification
27
27
years of professional experience
Work History
General Sales Manager
Cactus Jacks Auto
Irving, TX
05.2026 - Current
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Monitored inventory levels to ensure availability of popular vehicle models for customers.
Sales/Hybrid Manager
1st Place Auto
Watauga, TX
07.2023 - 05.2026
- Achieved top sales ranking for three consecutive years.
- Managed daily operations to streamline workflow and boost customer satisfaction.
- Developed inventory control systems to optimize stock levels and reduce discrepancies.
- Assisted general manager with account reconciliation and inventory management to enhance accuracy and reliability.
- Managed weekly cash deposits for both locations.
- Collaborated with underwriting team on deal structuring.
Sales Manager
MEI Auto Group
Arlington, TX
03.2023 - 07.2023
- Led 6 sales representatives at Truck Maxx, driving team collaboration and performance
- Trained staff on sales process and social media lead generation to enhance customer engagement
- Conducted daily inventory reconciliation to ensure accuracy amid high traffic and multiple dealer trades
Opportunity Manager
Vamos Auto
Arlington, TX
04.2022 - 03.2023
- Achieved #1 dealership ranking out of 6 locations in 2022 by selling 50+ units 7 out of 9 months
- Supported 2 Opportunity Directors in reaching year-end milestone of 200 sold units each
- Built and nurtured strong relationships across departments including underwriting, service, titles, collections, and recon
Store Manager
Drive Casa
Dallas, TX
01.2021 - 04.2022
- Led Highway 67 dealership to achieve Top 3 ranking among 6 locations for Q1 and Q2 2021
- Motivated sales staff to generate organic leads through social media and establish referral partnerships via Facebook marketing
- Trained and developed an Assistant Manager who became a top performer and advanced to sales manager
Store Manager
Chacon Autos
Grand Prairie, TX
01.2019 - 01.2021
- Managed dealership operations, overseeing sales, inventory management, cash handling, and customer retention programs to ensure smooth functioning.
- Achieved year-over-year growth at Grand Prairie dealership during the Covid pandemic
- Coached and trained two store managers, improving their leadership skills and enhancing overall operational efficiency.
- Led implementation of video marketing for existing Chacon customers, promoting vehicle upgrades and driving customer referrals.
General Manager
Drivetime
Fort Worth, TX
05.2011 - 01.2019
- Increased sales year over year across 3 dealerships in Dallas and Fort Worth by implementing targeted marketing strategies
- Achieved record-setting performance at South Central conference by consistently meeting budget for 18 consecutive months
- Transformed Altamere dealership into top-performing operations location within one year despite workforce reduction
- Trained and developed 4 General Managers and 7 Sales Managers
- Mentored 2 GMs going through the Advanced Leadership Program
Sales Manager
Drivetime
Fort Worth, TX
11.2007 - 05.2011
- Led sales team to consistently exceed established sales targets, driving overall revenue growth.
- Increased sales performance in Arlington, Altamere, and Highway 121 locations year over year by implementing targeted strategies.
- Coordinated and implemented action plans that enhanced team growth and performance metrics.
- Trained and mentored individual associates to ensure development and growth through feedback and coaching.
- Consistently led market in Underwriting with Black Belt recognition of having 0 Underwriting mistakes over a 6 month period
- Successfully transitioned Highway 121 dealership from 1.0 to 2.0 company transformation
Division Manager
Primerica Financial Services
Metairie, LA
06.2000 - 11.2007
- Achieved recognition as top division manager in Louisiana for recruiting and loan volume in 2004, showcasing effective leadership in sales.
- Led team of licensed sales reps to consistently achieve monthly sales goals.
- Achieved top 100 ranking among 100,000 representatives, earning company incentive trips to Boca Raton, Florida, and Cancun, Mexico.
- Held multiple licenses including Group 1 Insurance, Property and Casualty, Securities Series 6 and 63, and Loan Originator to provide comprehensive financial services.
- Personal Financial Analyst-analyzed client's needs for retirement, insurance and debt elimination services (loans, refinances, etc.) and sold products based on their individual analysis.
Special Places Operations Supervisor
United States Bureau of Commerce
Philadelphia, PA
06.1999 - 07.2000
- Supervised team of crew leaders to enumerate special populations, including college students, homeless, and undocumented individuals in metro Philadelphia for Census outreach.
- Promoted Census 2000 for Asian American community at special functions, including award dinners and galas in Philadelphia and Washington DC.
- Supervised daily operations to ensure compliance with federal regulations.
- Coordinated workflow among teams to optimize efficiency and productivity.
- Trained staff on operational procedures and best practices for safety.
Education
University of Sciences in Philadelphia
PhiladelphiaSkills
- Sales strategy
- Deal closing
- Sales Training
- Inventory Management
- Performance tracking
- Operational Efficiency
- Relationship management
- Team leadership
- Leadership
- Customer Focused
- Conflict Resolution
- Relationship Building
Certification
- Property & Casualty License
- Series 6
- Series 63
- TX Real Estate License
- Mortgage Loan Originator License
Languages
- English
- Korean
Timeline
General Sales Manager
Cactus Jacks Auto
05.2026 - Current
Sales/Hybrid Manager
1st Place Auto
07.2023 - 05.2026
Sales Manager
MEI Auto Group
03.2023 - 07.2023
Opportunity Manager
Vamos Auto
04.2022 - 03.2023
Store Manager
Drive Casa
01.2021 - 04.2022
Store Manager
Chacon Autos
01.2019 - 01.2021
General Manager
Drivetime
05.2011 - 01.2019
Sales Manager
Drivetime
11.2007 - 05.2011
Division Manager
Primerica Financial Services
06.2000 - 11.2007
Special Places Operations Supervisor
United States Bureau of Commerce
06.1999 - 07.2000
University of Sciences in Philadelphia