MICHAEL SHOUKRY
Giza,Egypt
Summary
Dynamic Operations Manager with a proven track record at Trio Telecom, excelling in project management and strategic planning. Enhanced customer satisfaction through innovative communication strategies and achieved superior performance metrics. Skilled in contract negotiation and team leadership, driving cost reductions while fostering a culture of accountability and safety compliance.
Overview
14
14
years of professional experience
Work History
Operations Manager
Trio Telecom
Giza, Egypt
07.2024 - Current
- Executed evaluations to develop strategic improvement plans.
- Supervised personnel to ensure compliance with established policies.
- Elevated team accountability, achieving superior performance metrics.
- Advanced customer satisfaction through proactive communication strategies.
- Administered budgets to ensure timely project completions.
- Negotiated contracts for optimal pricing and service quality.
- Directed facility maintenance to improve operational effectiveness.
- Organized RFP and RFQ submissions for prospective projects.
- Implementing and monitoring systems for tracking warehousing assets and all company assets (Opex and Capex) to ensure inventory accuracy and enhance asset control using Odoo software.
Operations Support
FSO Egypt
, Egypt
10.2022 - 06.2024
- Optimized resource allocation to enhance service efficiency.
- Conducted audits to verify time reports and managed FM tasks.
- Coordinated supplier communication and addressed missing documentation.
- Reduced expenses while boosting productivity.
- Enforced safety protocols and optimized sanitation measures.
- Suggested enhancements to business systems for operational needs.
Maintenance Team Leader
Sky Services
, Egypt
03.2017 - 10.2022
- Managed task coordination across multiple teams.
- Reduced costs and refined approval workflows.
- Designed maintenance strategies to increase efficiency.
- Ensured compliance with safety protocols and reduced equipment downtime.
- Provided guidance and educational support to enhance team expertise.
Team Leader, Giza Office
Outsource Ericsson (MAG Consultant)
, Egypt
08.2016 - 02.2017
- Optimized resource allocation among specialized teams.
- Implemented cost reduction strategies and improved communication channels.
- Developed employee retention programs and communicated KPIs effectively.
- Analyzed data trends to optimize team output.
Corrective Maintenance Engineer
Subcontractor (ALkan-Orascom-Ecotel Holding)
, Egypt
04.2013 - 07.2016
- Managed alarms and team coordination during shifts.
- Operated and maintained Ericsson BTS and microwave systems.
- Resolved generator, fire alarm, and firefighting system faults.
- Executed commissioning of BTS and TX equipment.
Maintenance Engineer
Panasonic Egypt
, Egypt
01.2012 - 03.2013
- Diagnosed and resolved equipment faults.
- Coordinated the acquisition and installation of replacement components.
- Provided daily reports on actions and progress.
Corrective Maintenance Engineer
Orascom Trading
, Egypt
07.2011 - 12.2012
- Supervised shift operations and team management.
- Maintained cooling systems, generators, and safety equipment.
- Handled recommissioning tasks for BTS sites.
Education
Bachelor of Engineering - Telecommunications Engineering
Modern Academy for Engineering and Technology
Certified PMP - Project Management
PMI Egypt
Circuit Designer - Satellite and VoIP
ITTG Electronics, Telecom Egypt
Summer Course - Management Information Systems
Nestle Egypt
Skills
- Project management and strategic planning
- Contract negotiation and review
- Leadership and team management
- Communication skills and customer service
- Facility and logistics management
- Cost reduction and control
- Innovation and process improvement
- Health and safety compliance
- Data analytics and business intelligence
- Organizational change and workforce training
- Cross-functional collaboration and operations oversight
- Performance metrics and KPI tracking
- Supplier communication and vendor sourcing
Timeline
Operations Manager
Trio Telecom
07.2024 - Current
Operations Support
FSO Egypt
10.2022 - 06.2024
Maintenance Team Leader
Sky Services
03.2017 - 10.2022
Team Leader, Giza Office
Outsource Ericsson (MAG Consultant)
08.2016 - 02.2017
Corrective Maintenance Engineer
Subcontractor (ALkan-Orascom-Ecotel Holding)
04.2013 - 07.2016
Maintenance Engineer
Panasonic Egypt
01.2012 - 03.2013
Corrective Maintenance Engineer
Orascom Trading
07.2011 - 12.2012
Bachelor of Engineering - Telecommunications Engineering
Modern Academy for Engineering and Technology
Certified PMP - Project Management
PMI Egypt
Circuit Designer - Satellite and VoIP
ITTG Electronics, Telecom Egypt
Summer Course - Management Information Systems
Nestle Egypt
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