Michael Shultz
Hanover,PA
Summary
Accomplished Shop Manager at Miles Muffler, adept in employee management and welding fabrication, significantly enhanced customer satisfaction and sales through optimal inventory management and exceptional leadership. Demonstrated expertise in health and safety protocols, elevating store environment and team productivity.
Overview
14
14
years of professional experience
Work History
Shop Manager
Miles Muffler
01.2015 - 01.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Supervisor
BCI
01.2010 - 02.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Diploma - General Studies
New Oxford High School
New Oxford, PA06.1998
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Maintenance and repairs
- Hand and power tools
- Preventive Maintenance
- Brake systems
- Welding and fabrication
Timeline
Shop Manager
Miles Muffler
01.2015 - 01.2024
Supervisor
BCI
01.2010 - 02.2015
Diploma - General Studies
New Oxford High School
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