Michael Sicilia
Westland,Michigan
Summary
Dynamic and results-driven Retail Store and Leisure Activity Manager with over 15 years of experience. Demonstrated expertise in driving top-tier customer satisfaction, leading high-performing teams, and delivering measurable business outcomes. Seeking a new challenge with a dynamic, growing organization to help exceed company objectives and to further professional growth.
Overview
21
21
years of professional experience
Work History
Retail Store Manager
T-Mobile
Michigan
10.2014 - Current
- Achieved top 10% company rankings in customer experience (NPS and Mobile Expert scores)
- Doubled performance in mobile internet additions by implementing strategic sales initiatives
- Managed daily operations, including staffing, inventory management, training, and merchandising
- Developed and coached team members to exceed sales goals using a consultative customer interaction model
- Maintained a strong focus on delivering exceptional customer service
- Key Skills: Sales Strategy, Customer Relationship Management, Team Leadership, Inventory Control, Business Operations
Owner/Manager
Tigermike LLC
Savannah, Georgia
08.2010 - Current
- Established and expanded a successful online business specializing in vintage video games and collectibles with a $500 startup investment
- Handled all aspects of operations, including product sourcing, detailed listings, sales tax filing, and customer service
- Consistently delivered outstanding service, maintaining a 99.98% positive customer feedback score (only one negative review out of 4,000)
- Key Achievements: Inventory Optimization, Marketplace Strategy, Tax Compliance, Conflict Resolution
Table Games Manager
Diamond Casino
Savannah, Georgia
06.2006 - 11.2011
- Directed the operations of casino table games, emphasizing customer retention and profit growth
- Collaborated with surveillance teams to ensure game integrity and compliance
- Exceeded net profit targets while managing staff and maintaining adherence to company policies
- Managed large cash transactions with precision and accuracy
- Key Skills: Revenue Optimization, Staff Training, Regulatory Compliance, Risk Management
Store Manager/Sales Trainer
Shurgard Storage Centers
Taylor, Michigan
10.2003 - 03.2006
- Successfully increased occupancy rates from 68% to 85% within four months while maintaining rate integrity
- Presented effective sales techniques at district meetings to drive team success
- Managed inventory, logistics for truck rentals, and monthly fee collection processes
- Built and maintained a customer database to enhance retention and service delivery
- Key Achievements: Sales Growth, Customer Engagement, Logistics Management, Database Utilization
Education
Business Management Coursework -
Jackson Community College
Jackson, Michigan01.1994
Diploma - Business Management
Jackson High School
Jackson, Michigan01.1993
Coursework in Business Management -
Walled Lake Western High School
Walled Lake, Michigan01.1990
Skills
- Sales Strategy
- Inventory Management
- Customer Relationship Management
- Staff Training
- Business Operations
- Merchandising
- Logistics
- Marketing
- Tax Filing
- Conflict Resolution
- Technology Integration
Workauthorization
Authorized to work in the United States.
Personal Information
Title: Retail Store Manager
Honorsrecognition
Numerous awards for outstanding customer experience and achievement of key performance metrics, driving additional value-added revenue and enhancing company value.
Timeline
Retail Store Manager
T-Mobile
10.2014 - Current
Owner/Manager
Tigermike LLC
08.2010 - Current
Table Games Manager
Diamond Casino
06.2006 - 11.2011
Store Manager/Sales Trainer
Shurgard Storage Centers
10.2003 - 03.2006
Business Management Coursework -
Jackson Community College
Diploma - Business Management
Jackson High School
Coursework in Business Management -
Walled Lake Western High School