Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

Michael Siciliano

Gansevoort,NY

Summary

Dynamic bar manager with extensive experience at Artisanal Brewery, excelling in customer service and inventory management. Proven track record in training staff and enhancing menu offerings through creative cocktail development. Skilled in operational efficiency and conflict resolution, consistently delivering exceptional guest experiences. TIPS certified and committed to fostering a positive team environment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Bartender

Tinny's Tavern
Lake Desolation, NY
07.2022 - 07.2024
  • Executed opening and closing duties to ensure smooth restaurant operations.
  • Crafted specialty cocktails to enhance customer experience.
  • Balanced cash drawer accurately at end of shifts.
  • Operated register and credit card machines for efficient transactions.
  • Promoted and sold restaurant merchandise to boost revenue.
  • Served food tables, delivering exceptional service.
  • Restocked coolers regularly to maintain inventory levels.

Bar Manager

Artisanal Brewery
Saratoga Springs, NY
04.2021 - 06.2022
  • Hired and trained bar staff to enhance service quality.
  • Balanced registers daily and resolved discrepancies efficiently.
  • Contributed creative ideas for developing and naming new beer selections.
  • Addressed customer concerns to ensure a positive experience.
  • Generated weekly reports to track employee performance metrics.
  • Assisted in remodeling restaurant to improve layout and ambiance.

Panza's on Broadway

Bar Manager
Saratoga Springs, NY
09.2019 - 10.2020
  • Scheduled workforce effectively to meet operational demands.
  • Managed inventory to ensure adequate stock levels.
  • Opened and closed restaurant bar according to established procedures.
  • Trained new employees on service standards and operational protocols.
  • Developed specials and crafted specialty cocktails to enhance menu offerings.
  • Assisted with meal service to maintain high customer satisfaction.

Bartender/Server

Prime @ Saratoga National
Saratoga Springs, NY
03.2018 - 12.2019
  • Crafted cocktails and served food at tables to enhance dining experience.
  • Maintained cleanliness and organization of bar area through regular cleaning and stocking.
  • Ensured customer satisfaction by addressing needs and resolving issues promptly.

Head Bartender

Rivers Casino
Schenectady, NY
01.2017 - 02.2018
  • Executed closing procedures for bar operations at night.
  • Prepared drinks and served food to patrons efficiently.
  • Guided customers in locating various areas within establishment.
  • Delivered exceptional customer service to enhance guest experience.

Journeyman Mailer

Albany Times Union
Albany, NY
04.2002 - 12.2015
  • Stacked, counted, and inspected newspapers for quality assurance.
  • Inserted promotional materials into newspapers to enhance offerings.
  • Set up, maintained, and repaired machinery to ensure operational efficiency.
  • Supervised and trained employees to improve performance and skills.

Education

Associate -

Hudson Valley Community College

Skills

  • Customer service
  • Inventory management
  • Training and development
  • Pallet jack operation
  • TIPS certification

Certification

  • Pallet jack operator, 01/01/17
  • TIPS Certified, 07/01/18

Timeline

Bartender

Tinny's Tavern
07.2022 - 07.2024

Bar Manager

Artisanal Brewery
04.2021 - 06.2022

Panza's on Broadway

Bar Manager
09.2019 - 10.2020

Bartender/Server

Prime @ Saratoga National
03.2018 - 12.2019

Head Bartender

Rivers Casino
01.2017 - 02.2018

Journeyman Mailer

Albany Times Union
04.2002 - 12.2015

Associate -

Hudson Valley Community College

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Michael Siciliano