Michael Silvati
Cincinnati
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Manager II
Altafiber
10.2023 - Current
- Empower Employees
- Listen and give Empathy
- Foster Collaboration
- Build trust
- Customer Focus
- Support Growth
- Time in the field-not to micromanage, but to lead and support
- Remove barriers clear messaging on expectations in the field. I.e. Does employee know pricing? How to handle objections at the door
- Constant real time leading
- Continue to drive positivity/belief in the product
- Hold Reps Accountable
- Set minium standards i.e. time in the field/door knocking expectations.
- Monthly/Weekly in person meetings
- Training new hires
Field Sales Manager
altafiber
10.2021 - 10.2023
- Door to door sales
- Communicating our products and services to potential customers.
- Closing sales at the customers door
- Entering orders
- Being knowledgeable in our product and offers
- Assist other field sales managers in out of territory area.
Store Manager
Walgreens
01.1995 - 09.2021
- Daily opening and closing of the store.
- Manage both front end and pharmacy employees.
- Daily, weekly, monthly notes for employees and leadership team.
- Ensure both pharmacy and front end licensing are posted and up to date.
- Scheduling
- Handling all customer complaints
- Inventory
- Handle Audits from Dea, local law enforcement
- Schedule and set up flu/covid clinics for both my store and the district
- Set up of covid testing machines and trouble shoot for multiple store
- Managed a drive thru covid testing center in the city of Centerville Ohio
Education
High School Diploma -
Colerain High School
Cincinnati, OH05.1997
Some College - Business Management
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Forecasting
- Hiring
- Mentoring
- Performance Management
- Customer Service
Timeline
Manager II
Altafiber
10.2023 - Current
Field Sales Manager
altafiber
10.2021 - 10.2023
Store Manager
Walgreens
01.1995 - 09.2021
Some College - Business Management
Cincinnati State Technical And Community College
High School Diploma -
Colerain High School