Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results. Skilled in tools like Highspot, Smartsheet, and multiple CRM's. Dedicated to continuous delivery of value to clients, designing strategies for sales teams, and creating a structured environment.
Hi, I’m
Nereyda Ruiz
Business Development Manager II
San Antonio,TX
Summary
Overview
9
years of professional experience
4
Certification
Work History
Cisco Systems, Inc.
Business Development Manager II
05.2022 - Current
Job overview
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Consulted with product development teams to enhance products based on customer interest data.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Researched and identified opportunities for account growth, account penetration and market expansion.
Charter Communications, Spectrum
Client Success Manager II (Contract)
04.2022 - 05.2022
Job overview
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Managed existing client renewals, keeping accounts, information, and documents in conformance with compliance standards.
- Maintained a high level of understanding regarding industry trends, legislation, compliance, and competitor activity.
- Created a behavior with speech analyst to ensure the decrease of transfers within lines of business to go down by 14%. Transfer percentage started at 22% and ended at 8%.
Rhino Inc
Enablement Data Analyst
09.2021 - 02.2022
Job overview
- Created content through Highspot for onboarding of sales representatives
- Worked with Analytics provided by Highspot and Gong to design sales strategies for BDR's, Mid-Market AE's, and Executive AE's
- Increased sales by 10% by implementing coaching, and revamping approach to sales through Highspot
- Collaborated with business analysts and the software development team to identify and convert business goals into data requirements.
- Determined root cause of data quality errors and recommended long-term solutions.
Aston Carter
Recruiter
11.2020 - 12.2021
Job overview
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Operated and maintained applicant trackings and candidate management systems such as Beamery and Linkedin Recruiter.
- Compiled and produced more than 200+ qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Advised, coached, and counseled managers and staff to support human resources policies, procedures, programs, and labor relations.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Oversaw full-cycle recruiting for 102 vacancies each quarter
LegalZoom
Customer Success Manager
06.2020 - 09.2021
Job overview
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
- Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
Charter Communications
Sales Enablement Facilitator
06.2018 - 06.2020
Job overview
- Increases team’s sales by 83% by demonstrating different sales strategies, and monitoring bottom and top performers
- Utilized technology tools - Highspot, Zendesk, outreach and OAI to collect data, conduct coaching's, and re-design sales approach by implementing different sales processes
- Provide one-on-one guidance regarding sales development strategies and protocols to newly hired sales team members
- Enhanced leadership abilities and expertise by delivering forward-thinking training to over 1,000+ staff
- Investigated and resolved account and service concerns for multiple parties
- Trained 1000+ new sales representatives on sales strategies and processes to reduce process gaps
- Led solution selling strategy initiatives to maximize sales of all telecommunication products
- Prepared sales presentations for clients showing success and credibility of telecommunication products
Charter Communications
Inbound Sales Representative
12.2016 - 06.2018
Job overview
- Demonstrated product knowledge by recommending the product to clients based on their needs
- Build exceptional rapport with clients to ensure their understanding of the services they need by upselling and creating that “need”
- Exceeded company’s sales goal, in top 10% of the company's sales agents.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Exceeded productivity targets and sales goals by 104%
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing
- Developed and maintained working knowledge of products and services to deliver timely, accurate information
Amazon Inc
Computer Specialist
07.2014 - 12.2016
Job overview
- Took ownership of key validation deliverables in support of successful implementation of CRM software
- Created cyber platforms to keep local networks secure by building firewalls
- Deliver tech support help for employees and worked closely with manufacturers for troubleshooting needs.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
Full Sail UniversityWinter Park, FL
Bachelor's Of Science Degree from Marketing
05.2022
University Overview
GPA: 4.0
- Member of Hispanic National Honor Society
- Dean's List for 3 consecutive years
- Received Dedication Scholarship
- Received Women in Technology Scholarship
- Received Creative Minds Scholarship
Skills
- Customer Communication
- HighSpot
- Salesforce Integrations
- Forecasting
- Project Management
- Sales Strategy Development
- Sales Process Playbooks
- Curriculum Development
- C-Level Business Relationships
- Transformational, innovative, and pragmatic sales leader
- Microsoft Office Tools Expert
- DevOps Management
- Business Planning
- Account Management
- Market and Competitive Analysis
Certification
- Certified Media Strategy, Full Sail University - Good for life
- SHRM-CP - SHRM Certified Professional
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Timeline
Business Development Manager II
Cisco Systems, Inc.
05.2022 - Current
Client Success Manager II (Contract)
Charter Communications, Spectrum
04.2022 - 05.2022
Enablement Data Analyst
Rhino Inc
09.2021 - 02.2022
Recruiter
Aston Carter
11.2020 - 12.2021
Customer Success Manager
LegalZoom
06.2020 - 09.2021
Sales Enablement Facilitator
Charter Communications
06.2018 - 06.2020
Inbound Sales Representative
Charter Communications
12.2016 - 06.2018
Computer Specialist
Amazon Inc
07.2014 - 12.2016
Full Sail University
Bachelor's Of Science Degree from Marketing