Michael Simpson
Bedford
Summary
Retail professional with extensive experience at Keurig Dr. Pepper, specializing in inventory management and customer service. Proven ability to lead teams and enhance operational efficiency in fast-paced environments. Strong communication skills and merchandising expertise drive sales and improve customer satisfaction.
Overview
19
19
years of professional experience
Work History
Merchandiser
Keurig Dr. Pepper
Fort Worth
12.2020 - Current
- Constructed incremental displays to increase product visibility and attract customer attention.
- Stocked existing and new inventory on shelves, displays, and coolers to optimize product availability.
- Follow store planograms to ensure proper product placement. If the location does not have a set planogram then follow the company guidelines for product placement.
- Rotate product labels forward on the appropriate product to create a billboard effect throughout the allotted section.
- Rotated new products to the back and pulled old products to the front to minimize waste and ensure freshness.
- Organize back rooms and keep like product together.
- Ensured store concerns were addressed by regularly checking in with management.
General Manager
Racetrac Petroleum
DFW
08.2014 - 08.2020
- Delivered exceptional customer service, increasing client satisfaction and loyalty.
- Organized scheduling, optimizing time and resource allocation.
- Performed administrative duties, including conducting monthly evaluations for all team members.
- Inventory Management
- Handwritten and verbal communication with the Operations Supervisor
- Maintenance of the facility inside and outside
Retail Manager/Food and Beverage Manager
Great Wolf Lodge
Grapevine
11.2007 - 08.2014
- Scheduled employees across multiple outlet locations to ensure adequate staffing and operational efficiency.
- Inventory Management including inventory orders and inventory audits.
- Handled guest concerns and complaints professionally and promptly to enhance customer satisfaction.
- Conducted yearly employee evaluations to assess performance and support professional development.
Education
Linux Certification -
My Computer Career
Arlington, TX11-2019
Skills
- Merchandising
- Retail Management
- Retail Operations
- Performance Management
- Workday
- Payroll
- Leadership Experience
- Management Experience
- Adaptability
- Customer service
- Digital Communication
- Verbal communication
- Associate development
Awards
- Keurig Dr Pepper employee of the month
- 02/01/23
- 01/01/24
- 10/01/25
Job Title
Retail Merchandiser
Timeline
Merchandiser
Keurig Dr. Pepper
12.2020 - Current
General Manager
Racetrac Petroleum
08.2014 - 08.2020
Retail Manager/Food and Beverage Manager
Great Wolf Lodge
11.2007 - 08.2014
Linux Certification -
My Computer Career