Justin Smart
Colorado Springs,CO
Summary
Dynamic District Manager with proven expertise in budget planning and sales forecasting at Wendy's of Colorado Springs. Recognized for cultivating top talent and enhancing customer service through effective training and quality control measures. Adept at regulatory compliance and vendor negotiation, driving performance and achieving targets consistently.
Overview
10
10
years of professional experience
Work History
District Manager
Wendys of Colorado Springs
Colorado Springs, Colorado
10.2023 - Current
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Identified and developed top talent to promote performance-oriented culture.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Built sales forecasts and schedules to reflect desired productivity targets.
Service Manager
Orkin Pest Control
Colorado Springs, Colorado
07.2019 - 09.2023
- Collaborated with customers to offer solutions to service needs.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Implemented quality control measures to uphold company standards.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner.
Restaurant Training Manager
Wendys of Colorado Springs
Colorado Springs, Colorado
04.2015 - 01.2019
- Explained goals and expectations required of trainees.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Facilitated regular meetings between management teams and trainers in order to discuss best practices related to training initiatives.
- Mentored team members to succeed and advance within department and company.
Education
High School Diploma -
Clovis High School
Clovis, NM05-1994
Skills
- Budget planning
- Sales forecasting
- Regulatory compliance
- Vendor negotiation
- Quality control
- Customer service
Accomplishments
- Consistently in the top 3 in Wendy's of Colorado Springs DM rankings
- Successfully groomed two of Wendy's company top 200 GM nominees in 2024
Timeline
District Manager
Wendys of Colorado Springs
10.2023 - Current
Service Manager
Orkin Pest Control
07.2019 - 09.2023
Restaurant Training Manager
Wendys of Colorado Springs
04.2015 - 01.2019
High School Diploma -
Clovis High School
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