Michael Smiciklas
MCKINNEY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Oakstreet Wholesale Nursery
Fairview
04.2017 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays to ensure a visually appealing store environment.
- Educated customers on plant care and product usage for better satisfaction.
- Collaborated with team members to streamline customer service processes.
- Trained new staff on customer interaction protocols and service standards.
- Handled inventory management tasks, including restocking and organizing products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Pipefitter Helper
Berger Engineering
Dallas
04.2015 - 04.2017
- Assisted in installing and maintaining piping systems for various projects.
- Supported lead pipefitters by gathering tools and materials on-site.
- Collaborated with team members to ensure safe work environment practices.
- Operated equipment for cutting and bending pipes according to specifications.
- Followed blueprints and diagrams to aid in pipe layout execution.
- Conducted routine checks on tools to maintain operational readiness and safety.
- Helped troubleshoot issues during installation processes to minimize delays.
- Participated in training sessions to enhance skills in pipefitting techniques.
- Assisted Pipefitters in measuring, cutting, and threading pipes for installation.
- Cleaned and inspected pipes for defects before installation.
- Repaired damaged pipelines using various tools like wrenches and pliers.
- Ensured that all safety procedures were followed during each job task.
- Handled all responsibilities for piping systems, including fabricating, assembling, installing and maintaining.
- Maintained tools and equipment used in pipefitting operations.
- Recognized various materials used in piping systems and displayed working knowledge of material handling techniques.
- Grinded welds to ensure a smooth finish on the surface of the pipes.
- Replaced worn parts such as gaskets, valves, seals and other components.
- Fabricated pipeline components using cutting torches or grinders when necessary.
- Assembled supports for pipes prior to installation according to manufacturer's instructions.
- Tested installed piping systems for leaks using air pressure gauges.
Education
McKinney High School
MCKINNEY, TXSkills
- Customer relationship management
- Order processing
- Product knowledge
- Inventory management
Timeline
Customer Service Representative
Oakstreet Wholesale Nursery
04.2017 - Current
Pipefitter Helper
Berger Engineering
04.2015 - 04.2017
McKinney High School