Michael Smith
Cleveland,OH
Summary
Driven entrepreneur and former owner of Warped Records, Tapes, Shirts and MORE!, I excel in leadership and possess a keen eye for unique music-related items. Demonstrated success in enhancing buyer satisfaction through meticulous quality assurance and effective communication, achieving top performance metrics in a competitive online sales environment. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
15
15
years of professional experience
Work History
Owner
Warped Records, Tapes, Shirts and MORE!
09.2008 - 12.2023
- Searching for niche, music-related items for online sales
- Negotiating purchases and contracts for goods and services with buyers and vendors
- Resolving customer issues promptly and professionally
- Responding quickly to infrequent escalated customer issues within established Service-Level Agreements
- Conducting quality assurance checks on outgoing packages and emails to ensure accuracy of products and information provided
- Achieving and maintaining predefined performance metrics goals such as buyer satisfaction, quality, productivity, first contact resolution, and attention to detail
Education
High School Diploma -
John Marshall High School
Cleveland, OH06.1993
Skills
- Leadership
- Friendly, positive attitude
- Verbal and written communication
- Attention to detail
- Quality assurance
- An eye for discerning the unique
Timeline
Owner
Warped Records, Tapes, Shirts and MORE!
09.2008 - 12.2023
High School Diploma -
John Marshall High School
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