Michael Smith
New Haven,Connecticut
Summary
Dedicated and highly trained Soldier with years of experience in upholding the values of duty, loyalty, and selfless service. Skilled in a range of combat tactics, weapons systems, and leadership strategies. Possesses a proven track record of executing missions with precision and ensuring the safety and well-being of teammates. Adept at working under pressure and adapting quickly to changing environments. Seeking to leverage military expertise, discipline, and teamwork skills in a challenging and dynamic civilian role.
Overview
6
6
years of professional experience
Work History
Mobile Solutions Specialist
Cricket Wireless
01.2024 - 07.2024
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Built rapport with customers, establishing trust and fostering long-term relationships for repeat business opportunities.
- Enhanced call center efficiency by managing multiple phone lines and multitasking during calls.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Line Cook
Fridays
08.2022 - 07.2024
- Accountability for ordering food and materials needed for restaurant function
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Providing excellent customer service
- Ensuring cooks follow all food safety guidelines.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Early Warning Systems Operator
Army
01.2018 - 06.2022
- Advising soldiers and junior leaders how concerning personal and work-related matters
- Partnered with system administrators to maintain operating system and application patch levels.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Coordinated with vendors for hardware procurement and installation, achieving cost savings on IT equipment purchases.
- Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.
- (mentor)
- Accountability for Air defense equipment valued at over 10 million dollars
- Planning battalion wide meetings and events.
Education
Computer Science - Computer Science
Gateway Community College
New Haven, Connecticut08.2024
Skills
- Expert Problem Solving
- Willingness to learn
- Safety awareness
- Attention to Detail
- Time Management
- Punctual and Reliable
References
- Aaron Vereen, Former employer (Cricket Wireless), (203)415-6713
Timeline
Mobile Solutions Specialist
Cricket Wireless
01.2024 - 07.2024
Line Cook
Fridays
08.2022 - 07.2024
Early Warning Systems Operator
Army
01.2018 - 06.2022
Computer Science - Computer Science
Gateway Community College