Michael Smith
Meridian,ID
Summary
Highly organized client service representative with strong communication, problem-solving, and multitasking skills. Proven ability to build strong relationships with clients and provide quality service. Skilled in oral and written communication, active listening, and analytical problem-solving as a top-notch customer service representative. I enhance customer experiences. Organized and dependable candidate who successfully manages multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
COMMERCIAL CLIENT SERVICE ASSOCIATE
Washington Trust Bank
03.2016 - Current
- worked as an assistant manager for a retail branch for 7 years
- In September of 2023 I transitioned into the commercial lending department where I currently work as a commercial client service associate.
MOUNTAIN AMERICA CREDIT UNION
02.2015 - 03.2016
- My duties included loan origination for a variety of consumers, including small businesses, mortgage purchase and refinance
- I handled customer service banking transactions while meeting branch goals and deadlines.
Bank of the cascades
12.2011 - 02.2015
- This is where I started in Banking
- I started as a teller and advanced to a Banker.
Education
Bachelor of Exercise Science -
Boise State University
Boise, IdahoSkills
- Customer service
- Management experience
- Coaching and training
- Analytical
- Proficient in office and excel
- Troubleshooting
- Interpersonal and written communication
- Client Retention Strategies
- Issue Resolution
- Database Maintenance
- Client profile building
- Customer Education
- Technical aptitude
- Data entry proficiency
- Client rapport
- Strong interpersonal skills
Affiliations
- Father Don Smith worked 40 years for and retired with Idaho Power
Certification
- BV classes in accounting and fiance Training - 2023-24
Timeline
COMMERCIAL CLIENT SERVICE ASSOCIATE
Washington Trust Bank
03.2016 - Current
MOUNTAIN AMERICA CREDIT UNION
02.2015 - 03.2016
Bank of the cascades
12.2011 - 02.2015
- BV classes in accounting and fiance Training - 2023-24
Bachelor of Exercise Science -
Boise State University
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