Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Michael Smith

Michael Smith

El Paso,TX

Summary

Determined professional with strengths in organization, self-motivation and time management. Known as dedicated team player and mentor. Reliably completes top-notch work.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Shop Supervisor

CJ Metals
El Paso, TX
11.2023 - Current
  • Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
  • Provided customer service to ensure customer satisfaction with products and services.
  • Trained new employees in safety procedures and use of equipment.
  • Maintained inventory levels by ordering supplies as needed.
  • Resolved customer complaints in a timely manner.
  • Developed strategies for improving efficiency and productivity within the shop environment.
  • Implemented cost-saving measures to reduce overhead expenses.
  • Inspected machines regularly to detect malfunctions or worn parts that need replacement or repair.

Head of Diesel Operations

CJ Metals
El Paso, TX
08.2018 - 10.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Delivered products to customer locations on time.
  • Achieved cost-savings by developing functional solutions to problems.

Service Technician

Royal rooter
El Paso, TX
06.2012 - 01.2016
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Performed onsite repair of equipment at customer locations.
  • Installed new systems according to manufacturer specifications.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Assisted with installation projects at both residential and commercial sites.
  • Responded quickly to emergency calls from clients needing immediate assistance.

Patriot Missile System Operator/ Maintainer

Army
Fort Bragg, NC
01.2007 - 01.2011
  • Quality Assurance
  • Electrical Experience
  • Merchandising
  • Facilities Maintenance
  • Military Service
  • Branch: Army
  • Service Country:, States
  • Rank: E-5/ Sgt, Arcom, AAM, wLS, combat lifesaver, 15 month deployment to Iraq, honorable discharge.

Education

High School Diploma -

Irvin High School
El Paso, TX
05-2006

Some College (No Degree) - Basics

El Paso Community College

Skills

  • Customer Service (4 years)
  • Inventory Management (8 years)
  • Public Speaking (4 years)
  • Fiber optic cable (3 years)
  • Service Technician Experience
  • Management
  • Equipment Repair
  • Mechanical knowledge
  • Plasma Cutting
  • Fabrication
  • Operations Management
  • Manufacturing
  • Carpentry
  • Tow Truck
  • Safety Procedures
  • Maintenance Scheduling
  • Heavy Lifting
  • Order Processing
  • Employee Scheduling
  • Safety Processes and Regulations
  • Safety Management
  • Skilled in heavy Equipment
  • Invoicing
  • Employee Motivation
  • Problem-Solving
  • Inventory Control
  • Warehousing Processes
  • Transportation Management
  • Shipment Tracking
  • Shipping Procedures
  • Warehouse Management
  • Invoicing and Shipping Documentation
  • Materials Handling

Certification

Plumbing (4 years) Welding (6 years) Hazmat certified driver while in the army (4 years) Warehouse Management (3years) Power Tools (10+ years) Powerpoint (8 years) Hand Tools (10+ years) Strategic Planning (4 years) Leadership Development (4years) Logistics (6 years) Construction (6 years)

Additional Information

  • Forklift
  • Tow truck operator
  • Equipment maintenance
  • OSHA

Timeline

Shop Supervisor

CJ Metals
11.2023 - Current

Head of Diesel Operations

CJ Metals
08.2018 - 10.2023

Service Technician

Royal rooter
06.2012 - 01.2016

Patriot Missile System Operator/ Maintainer

Army
01.2007 - 01.2011

High School Diploma -

Irvin High School

Some College (No Degree) - Basics

El Paso Community College
Michael Smith