Michael Smith
El Paso,TX
Summary
Determined professional with strengths in organization, self-motivation and time management. Known as dedicated team player and mentor. Reliably completes top-notch work.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shop Supervisor
CJ Metals
El Paso, TX
11.2023 - Current
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
- Provided customer service to ensure customer satisfaction with products and services.
- Trained new employees in safety procedures and use of equipment.
- Maintained inventory levels by ordering supplies as needed.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving efficiency and productivity within the shop environment.
- Implemented cost-saving measures to reduce overhead expenses.
- Inspected machines regularly to detect malfunctions or worn parts that need replacement or repair.
Head of Diesel Operations
CJ Metals
El Paso, TX
08.2018 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
Service Technician
Royal rooter
El Paso, TX
06.2012 - 01.2016
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
- Tested repaired items to ensure functionality before returning them to customers.
- Assisted with installation projects at both residential and commercial sites.
- Responded quickly to emergency calls from clients needing immediate assistance.
Patriot Missile System Operator/ Maintainer
Army
Fort Bragg, NC
01.2007 - 01.2011
- Quality Assurance
- Electrical Experience
- Merchandising
- Facilities Maintenance
- Military Service
- Branch: Army
- Service Country:, States
- Rank: E-5/ Sgt, Arcom, AAM, wLS, combat lifesaver, 15 month deployment to Iraq, honorable discharge.
Education
High School Diploma -
Irvin High School
El Paso, TX05-2006
Some College (No Degree) - Basics
El Paso Community College
Skills
- Customer Service (4 years)
- Inventory Management (8 years)
- Public Speaking (4 years)
- Fiber optic cable (3 years)
- Service Technician Experience
- Management
- Equipment Repair
- Mechanical knowledge
- Plasma Cutting
- Fabrication
- Operations Management
- Manufacturing
- Carpentry
- Tow Truck
- Safety Procedures
- Maintenance Scheduling
- Heavy Lifting
- Order Processing
- Employee Scheduling
- Safety Processes and Regulations
- Safety Management
- Skilled in heavy Equipment
- Invoicing
- Employee Motivation
- Problem-Solving
- Inventory Control
- Warehousing Processes
- Transportation Management
- Shipment Tracking
- Shipping Procedures
- Warehouse Management
- Invoicing and Shipping Documentation
- Materials Handling
Certification
Plumbing (4 years) Welding (6 years) Hazmat certified driver while in the army (4 years) Warehouse Management (3years) Power Tools (10+ years) Powerpoint (8 years) Hand Tools (10+ years) Strategic Planning (4 years) Leadership Development (4years) Logistics (6 years) Construction (6 years)
Additional Information
- Forklift
- Tow truck operator
- Equipment maintenance
- OSHA
Timeline
Shop Supervisor
CJ Metals
11.2023 - Current
Head of Diesel Operations
CJ Metals
08.2018 - 10.2023
Service Technician
Royal rooter
06.2012 - 01.2016
Patriot Missile System Operator/ Maintainer
Army
01.2007 - 01.2011
High School Diploma -
Irvin High School
Some College (No Degree) - Basics
El Paso Community College