Summary
Overview
Work History
Education
Skills
Accomplishments
Motive Power Field Service Representative of the Year (2024)
Timeline
Generic

Michael Smith

Castaic ,CA

Summary

A client-focused technical professional with proven expertise in equipment maintenance and customer service. Known for swiftly addressing technical challenges and ensuring optimal equipment performance. Emphasizes team collaboration and adapts seamlessly to dynamic work environments. Skilled in diagnostics, troubleshooting, and customer interaction with proactive attitude.

Overview

10
10
years of professional experience

Work History

Senior Field Service Representative

EnerSys
10.2018 - Current
  • Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
  • Developed lasting relationships with clients through excellent communication and professionalism.
  • Improved team performance through regular feedback and performance evaluations.
  • Collaborated with cross-functional teams to resolve complex technical issues effectively.
  • Provided ongoing support to customers after initial resolution of issues, ensuring complete satisfaction at all times.
  • Streamlined service process for quicker response times, leading to increased customer retention rates.

Site Manager

Santa Clarita Valley Senior Center
06.2015 - 10.2018
  • Conducted regular site meetings with team members and volunteers, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with community groups and members through consistent communication of project updates and prompt resolution of concerns or issues.
  • Oversaw all daily operations and equipment maintenance.
  • Interviewed, hired, and trained new workers.

Auto Insurance Promoter

Fiesta Auto Insurance
09.2014 - 03.2015
  • Built community engagement by distributing promotional materials in high-traffic areas.
  • Promoted brand visibility through social media campaigns and outreach activities.
  • Enhanced customer interest, organizing eye-catching displays at events.
  • Strengthened brand awareness through grassroots marketing efforts.
  • Tasked with daily operations concerning customer service and satisfaction.

Education

Golden Oak Adult School
Santa Clarita, CA

Skills

  • Field Operations Management
  • Analytical Diagnostic Skills
  • Client-Centric Approach
  • Effective Multitasking
  • Collaborative Teamwork
  • Hardware installation
  • Analytical Problem-Solving
  • Field Service Coordination
  • Installation and maintenance
  • Revenue Optimization
  • Expertise in Microsoft Excel

Accomplishments

  • Documented and resolved safety issues in Home Depot Facilities which led to the creation of a new safety protocol.
  • Collaborated with team from Medline Industries in the development of New Lithium Battery Integration.


Motive Power Field Service Representative of the Year (2024)

I was given this award in recognition of being one of the third top technicians in the nation. My customer satisfaction, retention, and growth was a key factoring in being given this honor.  

Timeline

Senior Field Service Representative

EnerSys
10.2018 - Current

Site Manager

Santa Clarita Valley Senior Center
06.2015 - 10.2018

Auto Insurance Promoter

Fiesta Auto Insurance
09.2014 - 03.2015

Golden Oak Adult School

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Michael Smith