James Martin
Coarsegold,CA
Summary
Expert Field Service Representative with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing and fixing diverse problems. Adapts easily to challenges of each work assignment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Field Service Representative
Econolite
San Leandro, CA
09.2023 - Current
- Provided technical support and troubleshooting for customers in the field.
- Assisted with installation, configuration and maintenance of customer equipment.
- Conducted training sessions for customers on proper use and operation of installed systems.
- Troubleshot hardware and software issues remotely or onsite as needed.
- Identified potential problems proactively through regular system monitoring.
- Responded to emergency service calls from customers in a timely manner.
- Developed customized solutions based on customer needs and requirements.
- Resolved escalated customer complaints in an efficient and effective manner.
Senior Field Service Representative
Western Pacific Signal
San Leandro, CA
09.2020 - 09.2023
- Provided technical support and troubleshooting for customers in the field.
- Supported remote users by providing necessary assistance via phone or email.
- Collaborated with other departments such as sales, marketing, engineering., to provide comprehensive solutions to customers.
- Analyzed complex technical information in order to make recommendations to customers regarding their systems' performance.
- Responded to emergency service calls from customers in a timely manner.
- Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Electrician
City Of Napa
Napa, CA
04.2007 - 10.2020
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Tested continuity of circuits with testing devices such as ohmmeters, voltmeters and ammeters.
- Conducted field tests at various sites to determine the best type of traffic signal system needed for a particular location.
- Troubleshot malfunctioning traffic signals using specialized diagnostic tools such as multi-meters and oscilloscopes.
- Programmed signal controllers with timing plans for specific intersections according to local regulations.
- Replaced damaged or worn components in signal systems such as lights, wiring, circuit boards, and control boxes.
- Responded promptly to emergency calls regarding malfunctioning intersections or accidents involving traffic signals.
- Collaborated with other departments within the organization to ensure smooth coordination of work efforts related to traffic signals.
Electrician
Napa Valley Unified School District
Napa, CA
12.2004 - 04.2007
- Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
- Responded to emergency callbacks and provided onsite support.
- Developed accurate estimates and proposals to perform electrical installations and troubleshooting.
- Oversaw project details and adhered to diagnosis, wiring and OSHA regulations.
- Selected equipment and fixtures to draft wiring layouts and develop plans for installation according to project specifications.
- Trained facility engineering staff on proper machinery rebuild or repair techniques to minimize critical equipment downtime.
- Performed troubleshooting and diagnosis on malfunctioning systems or components.
- Installed conduits or pipes inside partitions, walls or other designated, concealed areas.
- Reviewed blueprints to determine electrical component and wiring locations.
- Supervised apprentices and assessed completed tasks, offering guidance and encouragement.
- Fabricated parts according to specifications using hand and power tools.
Education
Automotive Technology
Sequoia Institue
04-1998
Skills
- Network configuration
- Software Diagnostics
- Field Operations
- Hardware Installation
- Customer Needs Assessment
- Account Management
- Strategic Planning
- System Testing
- Electrical Troubleshooting
- Schematic Interpretation
- Construction crew assistance
- Traffic routing procedures
- Technical Supervision
- Attention to Detail
Certification
IMSA Traffic Signal technician level 3
Timeline
Senior Field Service Representative
Econolite
09.2023 - Current
Senior Field Service Representative
Western Pacific Signal
09.2020 - 09.2023
Electrician
City Of Napa
04.2007 - 10.2020
Electrician
Napa Valley Unified School District
12.2004 - 04.2007
Automotive Technology
Sequoia Institue
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