Summary
Overview
Work History
Education
Skills
Timeline
Generic

Silas McCalope Jr

Tyler,TX

Summary

Helpful professional commended as valuable team player with expertise in customer service and transportation safety. Ready to bring 10 plus years of relevant work experience to new position, as well as, 8 years of military experience in EMT industry, to new positions that utilize current knowledge and skills to enhance productivity, build relationships, and promote safety.

Overview

23
23
years of professional experience

Work History

Senior Field Service Representative III

3M Healthcare, Inc
02.2012 - Current
  • Delivered exceptional customer service, addressing clients'' concerns in a professional manner and offering solutions tailored to their needs.
  • Improved client retention rates by building strong relationships and consistently exceeding expectations.
  • Demonstrated flexibility in responding quickly to changing situations or emergency call-outs as they arose, maintaining a high level of professionalism throughout.
  • Coordinated scheduling, prioritizing urgent requests while maintaining excellent time management skills.
  • Reduced equipment downtime by promptly resolving technical issues and malfunctions.
  • Managed inventory levels effectively, ensuring all necessary parts were readily available when needed for repairs or replacements.
  • Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
  • Managed 400 services calls monthly that yielded 98% success rate and 112% increase in contract revenue.

Field Service Representative

KCI An ACELITY
10.2000 - 02.2011
  • Utilized advanced diagnostic tools to accurately identify equipment issues and implement appropriate solutions.
  • Developed lasting relationships with clients through excellent communication and professionalism.
  • Managed inventory of replacement parts, ensuring availability for prompt service delivery.
  • Delivered high-quality services consistently, maintaining client trust and fostering repeat business.
  • Managed 30 customer calls per day resulting in 400 service calls with no issues or concerns.

Education

Business Administration

Oklahoma Wesleyan University
Bartlesville, OK

High School Diploma -

Robert E Lee High School
Tyler, TX
05.1988

Skills

  • Network Configuration
  • Project Management
  • Vendor Relations
  • Mechanical Aptitude
  • Problem Solving
  • Safety Compliance
  • Field Operations
  • Customer Service
  • Inventory Management
  • Problem-Solving

Timeline

Senior Field Service Representative III

3M Healthcare, Inc
02.2012 - Current

Field Service Representative

KCI An ACELITY
10.2000 - 02.2011

Business Administration

Oklahoma Wesleyan University

High School Diploma -

Robert E Lee High School

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Silas McCalope Jr