Michael Smith
Wichita
Summary
TO BE THE EMPLOYEE YOU NEVER WANT TO LEAVE!!!
Overview
12
12
years of professional experience
Work History
Master Service Technician
C.S.T.K.
Parkcity
04.2013 - Current
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
- Set up and operated mechanical and manual tools and equipment.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Maintained certifications and completed training on systems and components.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Logged services performed in service ticket system.
- Reconditioned and repaired machine systems and components to return to operation.
- Developed preventive maintenance procedures and schedules.
- Prepared job assignment reports and forms for accountability and traceability.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Disassembled dysfunctional machinery to perform root cause analysis and repair machine.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
Education
Associate of Applied Science - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Thermoking University
Minneapolis, MN03.2019
High School Diploma -
W.A.T.C
Wichita, KS02.2013
Skills
- Scheduling and Coordination
- Testing and Analysis
- Documentation and Reporting
- Punctual and Reliable
- Problem and Issue Resolution
- Expertise in Installations
- Quality Assurance
- Hand Tool Expertise
- Troubleshooting and Analysis
- Customer Service
- Safety Procedures Adherence
- Troubleshooting and Diagnosis
- Diagnostics Expertise
- Mechanical Abilities
- Analytical Thinking
- Attention to Detail
- Technical Support
- Verbal and Written Communication
- Installation and Repair
- Service Ticket Accuracy
- Heavy Lifting
- Equipment Inspection
- Operating Test Equipment
- Power Tool Mastery
- Valid Driver's License
- Preventive Maintenance
- Flexible and Adaptable
- Work with Minimal Supervision
- Equipment Demonstration
- Troubleshooting Skills
- Professional and Courteous
- Project Management
- Client Relationship Management
- Estimating Abilities
- Troubleshooting and Diagnostics
- Construction Knowledge
- Welding Skills
- Taking Precise Measurements
- Worksite Preparation
- Component Repairs
- Following Safety Practices
- Knowledge of Industry Best Practices
Timeline
Master Service Technician
C.S.T.K.
04.2013 - Current
Associate of Applied Science - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Thermoking University
High School Diploma -
W.A.T.C