Michael Smith
Gaithersburg,MD
Summary
Dynamic engineering professional with a proven track record in field service roles, specializing in troubleshooting and maintaining advanced systems to drive operational excellence. Recognized for exceptional collaboration skills and a results-driven mindset, adept at adapting to evolving project requirements. Technical proficiency, combined with a steadfast commitment to delivering quality service, ensures optimal performance and customer satisfaction. Passionate about leveraging expertise to contribute to innovative solutions and enhance overall efficiency.
Overview
17
17
years of professional experience
Work History
Senior Field Service Engineer
ATG
Waterford, CT
09.2023 - 04.2026
- Resolved complex system issues through thorough technical support, contributing to improved service reliability and customer experience.
- Conducted thorough diagnostics and implemented solutions for equipment failures, reducing downtime and optimizing performance at client sites.
- Organized and executed training sessions aimed at improving team skills in troubleshooting and customer engagement.
- Executed preventive maintenance protocols to maintain optimal system performance and uphold industry standards.
Senior Account Specialist
Enterprise Truck Rental
Norfolk, VA
03.2018 - 04.2020
- Prospected for new customers in target areas or demographics to bring in new business.
- Led team members to meet and exceed sales targets.
- Increased revenue by 42% through detailed Marketing Plans.
- Documented customer habits and preferences to establish and retain business accounts.
Assistant Fitness Director
Onelife Fitness
Virginia Beach, VA
07.2015 - 01.2018
- Increased sales by 10% for Personal Training Department.
- Consistently ranked Top 10 in sales.
- Managed 12 to 15 employees.
- Resolved client escalations and concerns.
- Implemented effective social media strategies to facilitate new business and promote patronage in existing customers.
Assaultman (0351)
United States Marine Corps
Jacksonville, NC
06.2011 - 10.2014
- Trained and conducted over 25 strategic operations and missions within the assault section of Weapons Platoon.
- Performed live range scenarios in real world environments.
- Led full Weapons section in day-to-day tasks and event coordination.
- Used Microsoft Word and other software tools to create documents and other communications.
Personal Trainer Fitness Instructor
Dreams Rehab Center
Greensboro, NC
02.2009 - 08.2010
- Exceeded customer expectations in development of various workout plans both weekly and monthly.
- Continued to meet company expectations through positive feedback from clients on nutritional planning, tracking progress, and differentiated workout routines.
- Consistent assessment of client needs based on progress of each individual.
- Performed various instructional classes and seminars for all ages.
Education
Bachelor of Science - Manufacturing Systems
North Carolina Agricultural And Technical State University
Greensboro, NC01-2009
Skills
- Field service operations
- Remote troubleshooting
- Customer rapport development
- Support specialist
- Network setup
- System hardware deployment
- Software troubleshooting
- Performance optimization
- Advanced troubleshooting
Timeline
Senior Field Service Engineer
ATG
09.2023 - 04.2026
Senior Account Specialist
Enterprise Truck Rental
03.2018 - 04.2020
Assistant Fitness Director
Onelife Fitness
07.2015 - 01.2018
Assaultman (0351)
United States Marine Corps
06.2011 - 10.2014
Personal Trainer Fitness Instructor
Dreams Rehab Center
02.2009 - 08.2010
Bachelor of Science - Manufacturing Systems
North Carolina Agricultural And Technical State University