Michael Smith
Atco,NJ
Summary
Results-driven professional with a strong background in healthcare technology and client consultation. Expertise in analyzing user needs, implementing tailored solutions, and training staff to maximize application usability, leading to enhanced service delivery and improved patient care protocols.
Overview
23
23
years of professional experience
Work History
Staff Delivery Consultant
Cerner Corporation/Oracle
Philadelphia, PA
10.2022 - Current
- Consulted with clients on workflows, configuration upgrades, system changes, and maintenance.
- Supported internal users of Oracle and legacy applications, enhancing application usability.
- Provided support to internal users of Oracle and legacy applications to maximize efficiency.
- Responded promptly to user requests for application support.
- Documented application bugs for tracking and resolution and collaborated with IT and development teams for resolution.
- Consulted with clients on workflows and configuration upgrades, ensuring seamless system changes and maintenance.
- Trained users on application features to enhance usability.
- Analyzed customer needs to develop tailored solutions that addressed specific requirements.
- ·Managed multiple projects simultaneously while adhering to tight deadlines.
Informaticist/Senior Adoption Coach
Cerner Corporation
Philadelphia, PA
01.2018 - 10.2022
- Acted as the primary representative for multiple ambulatory practices within Einstein Healthcare Network.
- Facilitated communication of workflow and technical inquiries among project team members to ensure timely resolutions.
- Supported physicians and staff with optimization strategies and re-educational initiatives.
- Conducted educational presentations and demonstrations for clinical staff and providers.
- Developed clinical workflows to enhance electronic health record systems.
- Supported physicians and staff by implementing optimization strategies and leading re-educational initiatives.
- Facilitated communication of workflow and technical inquiries to appropriate project team members.
- Managed day-to-day operations for onsite conversion team independently.
- Developed clinical workflows that improved functionality and user experience of electronic health record systems.
Implementation Rollout Specialist
Einstein Healthcare Network
Philadelphia, PA
04.2016 - 01.2018
- Managed rollout of EMR system across ambulatory practices to enhance operational efficiency.
- Conducted monthly audits of physician office patient attendance and no-show rates to identify trends and inform improvements.
- Evaluated training needs and equipment requirements within the department to pinpoint specific areas for enhancement.
- Coordinated staff training sessions on new healthcare procedures to ensure compliance and improve service delivery.
- Assessed departmental training and equipment needs to identify improvement areas.
- Provided technical support for customers in resolving complex issues.
- Collaborated with healthcare teams to enhance patient care protocols.
- Analyzed feedback to improve service quality and patient satisfaction.
Training Specialist
Einstein Healthcare Network
Philadelphia, PA
01.2009 - 04.2016
- Trained an average of 50 healthcare employees weekly on Cerner program functionality.
- Orchestrated individualized training sessions for new and existing network employees, enhancing their program proficiency.
- Developed curriculum for clinical workflow to align with operational objectives.
- Supported providers and clinical staff on-site and remotely to enhance role execution in ambulatory care.
- Audited clinical staff performance to ensure effective training implementation.
- Created instructional materials to improve learning experiences for staff.
- Collaborated with management to identify training needs and gaps.
- Evaluated training effectiveness through feedback and assessments.
Patient Access
Einstein Healthcare Network
Philadelphia, PA
01.2004 - 01.2009
- Scheduled physician appointments by managing an average of 125 patient calls daily.
- Processed daily insurance submissions, facilitating timely physician billing.
- Resolved patient concerns promptly, enhancing overall service quality.
- Executed physician schedule changes to accommodate patient needs.
- Delivered knowledgeable and friendly service, enhancing customer satisfaction.
- Connected with customers to understand their needs and preferences. effectively using strong interpersonal skills to foster positive interactions.
- Instructed office staff on developing and maintaining master schedules, improving operational efficiency.
- Updated job knowledge through studying product descriptions and participating in educational sessions.
Education
High School Diploma -
Northeast High School
Philadelphia, PA01-2001
Skills
- Cerner Millennium applications
- Application support
- Microsoft suite expertise
- System configuration
- Data analysis and management
- Workflow optimization
- Project management
- Project coordination
- Client training sessions
- Customer support strategies
- Document preparation
- Database development
- Workflow optimization
- Time management
- Team collaboration
- Communication skills
- System configuration
Timeline
Staff Delivery Consultant
Cerner Corporation/Oracle
10.2022 - Current
Informaticist/Senior Adoption Coach
Cerner Corporation
01.2018 - 10.2022
Implementation Rollout Specialist
Einstein Healthcare Network
04.2016 - 01.2018
Training Specialist
Einstein Healthcare Network
01.2009 - 04.2016
Patient Access
Einstein Healthcare Network
01.2004 - 01.2009
High School Diploma -
Northeast High School