Michael Sneary
Tecumseh,OK
Summary
A highly motivated self manager, with excellent customer service skills, and a proven track record of time management. Have the ability to work well independently or in a group setting.
Overview
11
11
years of professional experience
Work History
Premise Technician
AT&T
02.2024 - Current
- Performed installation and termination of copper and fiber optic cables for residential networks.
- Utilized diagnostic tools to troubleshoot and resolve network connectivity issues.
- Provided detailed explanations of services and installation processes to customers.
- Maintained accurate records of installations and service calls.
- Educated customers on equipment usage and maintenance for enhanced satisfaction.
Dispatcher/Tech Support
Alert 360, 81st & Lewis
11.2020 - 02.2024
- Received emergency and non-emergency calls.
- Addressed problems and requests by transmitting information or providing solutions.
- Provided field units with information about obstacles and requirements.
- Preformed over the phone troubleshooting and dispatched techs when needed.
Assistant Manager
Jimmy John's
04.2015 - 10.2020
- Supervising all financial aspects of food cost and labor goals for the shift and measured periods.
- Preparing and following labor schedules and product projections.
- Training, supervising, and motivating crew members.
- Preparations of products and maintaining quality to meet brand standards.
- Monitoring the use of all store service equipment by staff for safety and compliance.
Education
General Education Degree -
Edison Preparatory High School
05-2015
Skills
- Network configuration
- Hardware installation
- Superior troubleshooting skills
- Customer service experience
- Management experience
- Microsoft systems administration
Accomplishments
Completed AT&Ts 8 week IT program
Timeline
Premise Technician
AT&T
02.2024 - Current
Dispatcher/Tech Support
Alert 360, 81st & Lewis
11.2020 - 02.2024
Assistant Manager
Jimmy John's
04.2015 - 10.2020
General Education Degree -
Edison Preparatory High School