Engagement in competitive play within the gaming industry
Michael Sonier
Team Member
Tucson,Arizona
Summary
A highly motivated professional, skilled in customer service with a passion for gaming. Eager to join GameStop as a sales associate to provide customers with up-to-date knowledge about offered products as well as help them make informed purchasing decisions. Knowledgeable in both the video game industry and gaming hardware. An Efficient Team Member well established in fast-paced and challenging environments, who desires to learn with an aptitude for applying new knowledge with skill and efficiency to accomplish company goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Behavioral Health Technician
Autism Spectrum Therapies
Tucson, Arizona
01.2024 - 02.2025
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
Sales Associate
Robs Roofing and Remodeling
Tucson, Arizona
01.2024 - 03.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Warehouse Worker
Chamberlain Warehouse
Tucson, Arizona
08.2023 - 12.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Crew Trainer
Arby's
Tucson, AZ
08.2021 - 08.2023
- Addressed guest needs, questions, or concerns to create an optimum experience
- Trained new team members on correct procedures for all areas of operations.including customer service, food safety, and performance requirements
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma - General Studies
University High School-AP And Honors Courses
Tucson, AZ 08.2017 - 05.2021
Associate Of Arts For Transfer To U Of A - Psychology
Pima Community College
Tucson, AZ 08.2024 - Current
Skills
Dependable Customer Service
Effective Communication/Integrating Feedback
Prestige Organization/Stocking
Cleaning and Sanitation
Extensive Video Game Knowledge
Employee training
Punctual Time Management
Adaptability
Accomplishments
- Volunteering during the holidays at a local ministry to help collect donations, and assemble, and distribute care packs containing essential items in person to the homeless who reside out in the community.
Interests
Content Creator
Timeline
Associate Of Arts For Transfer To U Of A - Psychology
Pima Community College
08.2024 - Current
Behavioral Health Technician
Autism Spectrum Therapies
01.2024 - 02.2025
Sales Associate
Robs Roofing and Remodeling
01.2024 - 03.2024
Warehouse Worker
Chamberlain Warehouse
08.2023 - 12.2023
Crew Trainer
Arby's
08.2021 - 08.2023
High School Diploma - General Studies
University High School-AP And Honors Courses
08.2017 - 05.2021