Michael S. Oswald
Big Lake,MN
Summary
Dynamic and results-driven professional with a proven track record in management, sales, customer service, and mechanical expertise. Skilled in leveraging diverse abilities to drive operational efficiency and enhance customer satisfaction. Committed to delivering exceptional performance and innovative solutions in fast-paced environments. Seeking a challenging role that utilizes these strengths to contribute to organizational success and growth.
Overview
47
47
years of professional experience
Work History
Service Manager
Campers Inn
11.2025 - 01.2026
- Directed staffing schedules for service advisors and technicians to ensure efficient operations and customer satisfaction.
- Developed and implemented structured work flow schedules to streamline team productivity.
- Generated detailed reports on productivity metrics and profit & loss statements to inform strategic decisions.
- Engaged with customers to clarify and address concerns about work performed, fostering positive relationships.
- Managed service team operations to improve customer satisfaction and resolve complex issues.
- Developed and facilitated comprehensive training initiatives aimed at improving staff capabilities and product understanding.
Service Manager
Lazydays RV
08.2025 - 11.2025
- Coordinated service advisor and technician schedules to optimize workflow efficiency.
- Developed and implemented structured work flow schedules to streamline team productivity.
- Generated detailed reports on productivity metrics and profit & loss statements to inform strategic decisions.
- Engaged with customers to clarify and address concerns about work performed, fostering trust and communication.
- Conducted comprehensive employee performance reviews.
- Designed and executed training programs to enhance staff performance and product knowledge.
- Managed service team operations to improve customer satisfaction and resolve complex issues promptly.
Service Advisor
Lazydays RV
09.2022 - 08.2025
- Welcomed customers upon arrival to ensure a positive service experience.
- Assessed customer repair issues and generated detailed work orders to facilitate timely service.
- Handled incoming calls to maintain seamless communication and support client inquiries.
- Provided customers with detailed information regarding recommended maintenance and repair services.
- Outlined repair procedures and financial implications to keep customers well-informed and engaged in decision-making.
- Explained details of completed repairs to customers, fostering transparency and trust in service quality.
- Facilitated warranty approval processes to ensure customer satisfaction and product reliability.
- Analyzed client information and prepared detailed insurance estimates for review and approval.
- Surpassed production targets to secure position as leading monthly contributor within six months.
- Managed service appointment logistics to ensure timely delivery of services and elevate customer experience.
Grocery Stocker (Part Time)
Cub Foods
05.2023 - 03.2025
- Facilitated unloading of grocery orders to maintain efficient stock levels and support store operations.
- Facilitated shipment breakdown to streamline shelving processes.
- Assisted in stocking shelves and organizing inventory. Supported inventory rotation to maintain product freshness. Contributed to a clean and orderly store environment.
- Led customer engagement initiatives to promote product awareness and drive sales. Developed tailored product recommendations to meet diverse customer needs. Fostered positive relationships with customers to enhance loyalty and retention.
Merchandiser (Part Time)
Viking Coke
11.2021 - 02.2023
- Oversaw merchandise stocking and organization on retail shelves.
House Manager
Maple Lake Recovery Center
Maple Lake, MN
01.2016 - 08.2022
- Coordinated supervision, training, and scheduling of CD technicians to maintain service quality.
- Conducted interviews and facilitated hiring of CD technicians to enhance team capabilities.
- Guided clients through interactions, demonstrating effective role modeling techniques to foster trust and engagement.
- Oversaw supply orders and vendor communications, maintaining inventory levels and quality standards.
- Conducted routine maintenance and addressed minor repair needs to uphold facility standards across three locations.
- Oversaw daily operations to guarantee compliance with recovery protocols and safety standards.
- Streamlined staff scheduling to maximize resource allocation and improve service delivery.
CD Tech (Part Time)
Maple Lake Recovery Center
Maple Lake, MN
01.2016 - 02.2018
- Monitored client engagement, exemplifying positive behaviors to enhance client relationships and trust.
- Provided essential support by escorting clients to outside recovery meetings for enhanced rehabilitation.
Sales
Meridian Roller
St. Paul, MN
02.2015 - 01.2016
- Assisted in maintaining relationships with existing customers. Supported efforts to establish connections with new businesses. Contributed to increasing sales through effective communication.
- Facilitated timely product pickup and delivery to ensure customer satisfaction.
President/ Sales
Accu-Rite Acquisitions
Lakeville, MN
12.2003 - 02.2015
- Assisted in maintaining relationships with existing customers. Supported efforts to establish connections with new businesses. Contributed to increasing sales through effective communication.
- Facilitated timely product pickup and delivery to ensure customer satisfaction.
- Achieved timely processing of accounts payable and receivable, contributing to improved cash flow management. Delivered accurate payroll services, enhancing employee trust and engagement. Enhanced financial record-keeping practices, resulting in increased operational efficiency.
- Processed and managed invoices for customer orders.
- Coordinated with vendors to maintain accurate and sufficient supply inventory.
- Directed manufacturing operations to deliver high-quality products on schedule.
- Facilitated production scheduling to ensure timely project completion and resource allocation.
Captain
RLT/Isle Royal Charters
Grand Marais, MN
06.2006 - 01.2014
- Captain and run charter boat in the Great Lakes
Owner
Scuba Dive and Travel
Minneapolis, MN
01.2006 - 01.2010
- Retail Sales
- Repair Equipment
- Instructor
Sales Associate and Repair Technician – Part time
Scuba Dive and Travel
Minneapolis, MN
01.2002 - 01.2006
- Retail Sales
- Repair Equipment
- Instructor
Sales Representative
RotaDyne. Inc
Lakeville, MN
01.1997 - 01.2003
- Maintain current customers
- Build relationships with new businesses and increase sales
Sales Associate and Repair Technician – Part time
Going Under Dive Center
Osseo, MN
01.1994 - 01.2002
- Retail Sales
- Repair Equipment Retail Sales
Foreman/Pressroom Manager/Lead Pressman/Second Pressman/Bindery worker
Anderberg Lund
St. Louis Park, MN
01.1979 - 01.1997
- Reviews, color checking, press maintenance
- Supervise apprentices, scheduling
- Maintaining Machines
- Inventory review and assist with purchasing
- Assisting lead pressman
- Setting up folders, cutting raw stock
Lead Pressman – Part time
Greenhaven Printing
Roseville, MN
01.1991 - 01.1993
- Ran 38” Press
Education
Certificate of Completion - Printing
North Hennepin Technical Center
Brooklyn Park, MN05-1981
OUPA Operator - Captain
US Coast Guard Marine Officer
02-2008
High School Diploma -
Armstrong High School
06-1981
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Team leadership
- Decision-making
- Complex Problem-solving
- Active listening
- Critical thinking
Honors
President of Twin Cities Litho Club, Employee of the year, Anderberg Lund, Anderberg Lund Professionalism Award, Student of the Program Award, North Hennepin Technical Center
Timeline
Service Manager
Campers Inn
11.2025 - 01.2026
Service Manager
Lazydays RV
08.2025 - 11.2025
Grocery Stocker (Part Time)
Cub Foods
05.2023 - 03.2025
Service Advisor
Lazydays RV
09.2022 - 08.2025
Merchandiser (Part Time)
Viking Coke
11.2021 - 02.2023
House Manager
Maple Lake Recovery Center
01.2016 - 08.2022
CD Tech (Part Time)
Maple Lake Recovery Center
01.2016 - 02.2018
Sales
Meridian Roller
02.2015 - 01.2016
Captain
RLT/Isle Royal Charters
06.2006 - 01.2014
Owner
Scuba Dive and Travel
01.2006 - 01.2010
President/ Sales
Accu-Rite Acquisitions
12.2003 - 02.2015
Sales Associate and Repair Technician – Part time
Scuba Dive and Travel
01.2002 - 01.2006
Sales Representative
RotaDyne. Inc
01.1997 - 01.2003
Sales Associate and Repair Technician – Part time
Going Under Dive Center
01.1994 - 01.2002
Lead Pressman – Part time
Greenhaven Printing
01.1991 - 01.1993
Foreman/Pressroom Manager/Lead Pressman/Second Pressman/Bindery worker
Anderberg Lund
01.1979 - 01.1997
Certificate of Completion - Printing
North Hennepin Technical Center
OUPA Operator - Captain
US Coast Guard Marine Officer
High School Diploma -
Armstrong High School