Kimberly Romero
Denham Springs,LA
Summary
Hardworking and excellent at multi-tasking. I work well under pressure. Broad industry experience includes logistics, HVAC and sales. Goal-oriented individual with a positive personality looking to excel in a new career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Manager
Metrobuildingservices
Hammond, LA
02.2024 - Current
- Served as a primary point of contact for customers addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Played a key role in the successful onboarding of new hires, offering mentorship and guidance as needed.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
- Developed customized invoicing templates to meet unique client requirements, enhancing overall customer satisfaction.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
Logistics Executive
GMW Logistic Solutions
Buna, TX
10.2022 - 02.2024
- Directed shipping and receiving of wide range of products daily.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Serviced existing accounts on regular basis to maximize revenue.
- Prospected new sales leads from directories, referrals and partners.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Contacted customers and prospects to generate new business to achieve company growth.
- Directed dispatching, routing, and tracking of 45+ fleet vehicles.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Developed strategies to optimize utilization of available resources.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Logistics Coordinator
American Petrolog
Lafayette, LA
04.2022 - 10.2022
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
Sales Associate
Home Furniture Company
05.2020 - 04.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Communicated with clients to find and design layout best suited for client needs and location.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Updated customers on scheduled deliveries of furniture to homes.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
Practice Manager
Reveiller Veterinary Clinic
08.2016 - 02.2019
- Served as a primary point of contact for customers addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Played a key role in the successful onboarding of new hires, offering mentorship and guidance as needed.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
- Developed customized invoicing templates to meet unique client requirements, enhancing overall customer satisfaction.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
Education
High School Diploma -
Franklin Senior High School
Franklin, LA2004
Skills
- Strong verbal and written communication
- Dedicated work ethic
- Detail-oriented data management
- Proven sales experience
- Attention to detail
- Delivers results in high-pressure environments
- Experienced professionalism
- Ensures data privacy
- Supportive team participant
- Effective problem solver
Certification
- US K9 Unlimited Dog Training
- Suicide Prevention and First Aid
Timeline
Service Manager
Metrobuildingservices
02.2024 - Current
Logistics Executive
GMW Logistic Solutions
10.2022 - 02.2024
Logistics Coordinator
American Petrolog
04.2022 - 10.2022
Sales Associate
Home Furniture Company
05.2020 - 04.2022
Practice Manager
Reveiller Veterinary Clinic
08.2016 - 02.2019
High School Diploma -
Franklin Senior High School