Michael Sparks
Standish,MI
Summary
Proven Record of success in Customer service and sales Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
14
14
years of professional experience
Work History
Account Executive
Dish Network Corp
02.2023 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
Service Writer
Wrench, Inc, Virtual BDC
01.2022 - 12.2022
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
Better Car People
03.2021 - 01.2022
- Virtual BDC Sales with dealerships across the country
BDC Agent
Dynamic BDC
06.2020 - 01.2021
- Handle inbound and outbound calls
Server/Bartender
Los Tres Amigos
12.2018 - 06.2020
- Take orders enter into pos make and mix drinks suggest upsell etc etc etc
- Sales
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Mexican restaurant with social relevancy and intentionality
Customer service
Hawk Subaru of Joliet
03.2017 - 11.2018
- Help customers get financed and help with the process of findinga car
- Sales
Customer service
Daves Nissan
08.2015 - 03.2017
- Help customers get financed and help with the process of findinga car
Salesman
Monroe Street Auto
12.2014 - 08.2015
- Customer service, help customers get financed and help with the process of findinga car
Tire Technician
Discount Tire
01.2013 - 02.2014
Auto Technician
Autolab
06.2011 - 01.2013
- Various auto-tune ups,lube,tire,brakes,steering and suspension
Apprentice Mechanic
Crank and Go
04.2010 - 06.2011
- Various tech jobs IE Brakes tune ups steering and suspension etc etc
Education
Associate - Marketing
Jackson College
Jackson, MI05.2006
High School Diploma -
Jackson High School
Jackson, MI05.1999
Skills
- Upselling
- Marketing
- Assistant Manager Experience
- Account Management
- Business Development
- Salesforce
- Loan processing
- Typing
- CRM Software (8 years)
Timeline
Account Executive
Dish Network Corp
02.2023 - Current
Service Writer
Wrench, Inc, Virtual BDC
01.2022 - 12.2022
Better Car People
03.2021 - 01.2022
BDC Agent
Dynamic BDC
06.2020 - 01.2021
Server/Bartender
Los Tres Amigos
12.2018 - 06.2020
Customer service
Hawk Subaru of Joliet
03.2017 - 11.2018
Customer service
Daves Nissan
08.2015 - 03.2017
Salesman
Monroe Street Auto
12.2014 - 08.2015
Tire Technician
Discount Tire
01.2013 - 02.2014
Auto Technician
Autolab
06.2011 - 01.2013
Apprentice Mechanic
Crank and Go
04.2010 - 06.2011
Associate - Marketing
Jackson College
High School Diploma -
Jackson High School
Similar Profiles
DAMIEN STALLWORTHDAMIEN STALLWORTH
Foreman at Dish Network CorpForeman at Dish Network Corp
Jada ElliottJada Elliott
Associate Account Executive at Dish Network CorpAssociate Account Executive at Dish Network Corp
Karen CarpenterKaren Carpenter
Customer Support Specialist / Tech Support at Dish Network CorpCustomer Support Specialist / Tech Support at Dish Network Corp
Caleb CollierCaleb Collier
Field Service Technician at Dish Network CorpField Service Technician at Dish Network Corp
Matthew KennedyMatthew Kennedy
Mechanic at Hart BuickMechanic at Hart Buick