Hi, I’m
Michael Spencer
SALES
Cincinnati,Ohio
Summary
Enthusiastic business development professional with experience establishing high-value partnerships. Adept in cultivating productive relationships with clients, achieving superior levels of account development, retention and expansion. I am able to work in a team environment and solo depending necessity.
Overview
16
years of professional experience
Work History
Active RadiatorDayton, KY
Driver Sales Representative
07.2017 - 01.2022
Job overview
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Displayed products properly at customer sites and according to company specifications and policies.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
SS CarriersCincinnati, OH
Supervisor
01.2008 - 01.2015
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Carlene Research And Data CollectionCincinnati, OH
Recruiter
01.2005 - 01.2008
Job overview
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Improved office efficiency by effectively managing internal communications and correspondence.
Critical Mass MediaCincinnati, Ohio
Survey Interviewer
01.2004 - 01.2005
Job overview
- Elicited comments from individuals surveyed and accurately recorded comments.
- Reviewed collected data obtained from interviews for completeness and accuracy.
- Adjusted scripts to better target needs and interests of specific individuals.
- Performed data entry, electronic data collection and tracing to support Media research.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
Education
Hughes CenterCincinnati, OH
High School Diploma
Kentucky State University
No Degree from Business
Skills
- Customer Experience
- Driver Communications
- Requirements Analysis
- Sales Development
Timeline
Driver Sales Representative
Active Radiator
07.2017 - 01.2022
Supervisor
SS Carriers
01.2008 - 01.2015
Recruiter
Carlene Research And Data Collection
01.2005 - 01.2008
Survey Interviewer
Critical Mass Media
01.2004 - 01.2005
Hughes Center
High School Diploma
Kentucky State University
No Degree from Business
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