Michael Spencer
Detroit
Summary
Dynamic business owner and former insurance agent with a proven track record in client relationship management and operations management. Expert in developing marketing strategies and enhancing customer satisfaction. Skilled in verbal communication and quality assurance, consistently fostering strong partnerships with stakeholders to drive business success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Owner
Self Employed Services
Detroit
03.2009 - Current
- Established marketing strategies, such as social media campaigns, to promote the business.
- Developed customer service policy to enhance customer satisfaction with products or services.
- Evaluated competitor pricing and product offerings to maintain competitiveness in market
- Cultivated relationships with key stakeholders, including suppliers and vendors, to secure favorable terms for company
- Leveraged strong issue resolution and communication skills to foster enduring client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Insurance Agent
Self Employed Services
Nashville
12.2014 - 11.2018
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Provided customers with information regarding plan features, pricing, and availability.
- Monitored clients' insurance coverages to ensure changing needs were met.
Education
Some College (No Degree) - Business Administration and Management
Aquinas College
Nashville, TNSkills
- Customer service
- Client relationship management
- Vendor relationship management
- Operations management
- Verbal and written communication
- Quality assurance
Certification
Life and Health Insurance License held since 2013
Property and Casualty Insurance License held since 2024
Affiliations
- Rockhounding
- Caregiving
- Thrifting and flea marketing
- Health and Fitness
References
References available upon request.
Timeline
Insurance Agent
Self Employed Services
12.2014 - 11.2018
Business Owner
Self Employed Services
03.2009 - Current
Some College (No Degree) - Business Administration and Management
Aquinas College
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