Michael Stallworth
Summary
Motivated and detail-oriented professional with a background in the dental field, seeking an entry-level Help Desk Technician role. Brings strong communication, organizational, and problem-solving skills gained from years of experience supporting dental operations and patients. Eager to apply technical training and hands-on IT knowledge to deliver excellent support in a fast-paced IT environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Clinical Supervisor
Sleep Solution Centers
01.2024 - Current
- Managed user accounts via Active Directory and reset passwords as needed
- Responsible for HR and Payroll duties
- Install software on work computers and updating teams manually
- Worked closely with vendors and IT support to resolve system outages or performance issues
- Logged and tracked support tickets using ticketing system with protocol365.
- Delivered excellent customer service and support for a diverse clientele
- Demonstrated attention to detail and maintained organized inventory systems
- Provided training to new staff on software systems and office workflows
Dental Assistant
Sage Dental
08.2022 - 01.2024
- Update and maintain client’s dental records.
- Take and process X-rays of patients.
- Upload and transfer digital scans for lab work via secure email.
- Provided training to new staff on software systems and office workflows
Dental Assistant
Greenberg Dental and Orthodontics
01.2013 - 08.2021
- New patient consultations
- Assist dentist with complex dental procedures
- Remote login to other offices to transfer records
- Handled patient records in compliance with HIPAA, ensuring privacy and data integrity
Education
Bachelor of Science -
University of Central Florida
01-2027
Vocational - Certified Dental Assistant With Expanded Functions
Central Florida Institute
01-2013
Associate of Arts - General
Valencia College
01-2012
Skills
- Strong verbal and written communication
- Problem-solving and critical thinking
- Patience and customer empathy
- Time management and multitasking in remote environments
- Basic troubleshooting of hardware/software issues remotely
- Knowledge of basic cybersecurity best practices
- Customer empathy and problem ownership
- Analytical thinking and documentation skills
Certification
- Pending CompTIA Network+
- Dental Assisting with Expanded Functions and Radiation Health and Safety.
Languages
English
Spanish
Timeline
Lead Clinical Supervisor
Sleep Solution Centers
01.2024 - Current
Dental Assistant
Sage Dental
08.2022 - 01.2024
Dental Assistant
Greenberg Dental and Orthodontics
01.2013 - 08.2021
Bachelor of Science -
University of Central Florida
Vocational - Certified Dental Assistant With Expanded Functions
Central Florida Institute
Associate of Arts - General
Valencia College
Similar Profiles
Susan PrendaSusan Prenda
Chief Operations Officer at Epoch Sleep Centers/Coastal Sleep DIagnosticsChief Operations Officer at Epoch Sleep Centers/Coastal Sleep DIagnostics
Evelyn ThompsonEvelyn Thompson
Director of Sleep Lab Operations at Sleep Centers of Middle TNDirector of Sleep Lab Operations at Sleep Centers of Middle TN
Cinnamon McLaughlinCinnamon McLaughlin
Vice President of Operations at Sleep Centers of Middle Tennessee, PLLCVice President of Operations at Sleep Centers of Middle Tennessee, PLLC