Michael Stancil
Jacksonville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Employee Extraordinaire
Courtyard by Marriott
Jacksonville
04.2025 - Current
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Delivered exceptional service by managing duties as a houseman, shuttle driver, front desk associate, and Bistro attendant, enhancing guest satisfaction.
Front Desk Receptionist
Courtyard Marriott jtb
Jacksonville
07.2021 - Current
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Facilitated superior guest service by expertly coordinating check-in and check-out activities.
Food and Beverage Supervisor
Hampton Inn By Hilton
Jacksonville Beach
09.2016 - 07.2021
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Managed banquets and tiki bar operations at an oceanfront property, ensuring exceptional service and entertainment coordination.
Assistant Operations Manager
The Club Jax
Jacksonville
08.2018 - 07.2019
- Identified areas for process improvement and developed strategies to enhance efficiency.
- Assisted in the recruitment, training, and evaluation of personnel.
- Maintained accurate records of financial transactions and employee data.
- Supported bartender operations, prioritizing elite client satisfaction and strict adherence to aviation procedures.
Math and Creative Writing Educator
Waverly Academy
Jacksonville
01.2017 - 08.2018
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Incorporated cooperative learning strategies into daily instruction whenever possible.
- Collaborated with colleagues to share best practices in teaching methods.
- Created lesson plans and activities to engage students in the learning process.
- Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate student progress.
Operations Manager
Red Roof Inn Plus
Jacksonville
09.2017 - 02.2018
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Oversaw guest review processes and supervised front desk operations to improve service delivery.
Behavior Modification Specialist
Robberies family llc
Jacksonville
09.2015 - 08.2016
- Researched and analyzed customer feedback to identify areas of improvement.
- Applied diverse psychological methods to effectively treat a highly suicidal, manic depressive client in a home setting.
- Utilized sports and communication strategies to improve family lifestyle and overall quality of life.
Senior Customer Care Supervisor
Ashley Furniture Homestore
Jacksonville
02.2012 - 06.2015
- Researched emerging technologies that can help enhance the quality of customer services offered.
- Reviewed customer feedback and complaints to identify areas of improvement in service delivery.
- Ensured that all employees adhere to company guidelines when interacting with customers.
- Co-supervised the customer care department at St. John's Town Center, enhancing team efficiency and service quality.
Education
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC05-2007
Bachelor of General Studies - General Studies
East Carolina University
Greenville, NC05-1995
Skills
- Customer service
- Time management
- Data analysis
- Inventory management
- Proficient in Fosse
- Microsoft outlook
Timeline
Employee Extraordinaire
Courtyard by Marriott
04.2025 - Current
Front Desk Receptionist
Courtyard Marriott jtb
07.2021 - Current
Assistant Operations Manager
The Club Jax
08.2018 - 07.2019
Operations Manager
Red Roof Inn Plus
09.2017 - 02.2018
Math and Creative Writing Educator
Waverly Academy
01.2017 - 08.2018
Food and Beverage Supervisor
Hampton Inn By Hilton
09.2016 - 07.2021
Behavior Modification Specialist
Robberies family llc
09.2015 - 08.2016
Senior Customer Care Supervisor
Ashley Furniture Homestore
02.2012 - 06.2015
Bachelor of Science - Psychology
Fayetteville State University
Bachelor of General Studies - General Studies
East Carolina University